Laszlo Zsak

Experience

• 

  Robert Bosch Tool Corporation NA

  Jul 2008 - Mar 2010

  Accountant Assistant

  • Maintaining the fixed assets register in SAP• Entering data in the purchase ledger • Logging, investigating and resolving supplier invoices under query• Reconciliation of the general ledger to fixed asset register (FAR)• Training and mentoring junior assistants • Assisting in the filing of tax returns & VAT returns• Filing, archiving & photocopying of invoices, statements

• 

  GE Money Bank

  Jun 2010 - Dec 2010

  Local Business Manager (SME)

  • Developed relationships with a portfolio of small and medium enterprises in the local area • Expand the relationships with existing customers by proposing solutions that meet their objectives• Resolved any issues and problems faced by customers • Prepared regular reports of progress and forecasts to internal and external stakeholders using key account metricsat subsidiary of GE Money

• 

  Oakam Ltd

  Sept 2014 - Feb 2015

  Personal Loan Consultant

  • Understanding clients needs and offering the right product, building relationship to deliver perfect customer service • Analysing banks statements, calculating income and expenditure to find out an affordable installment amount for the client• Assisting senior underwriters to evaluate application forms from individuals based on standard underwriting strategies and policies.• Calculating risk in accordance with company policies• Organizing the customer on the store floor to making applications, booking appointments or divert to the till area• Taking inbound calls to provide account information, making sale calls to getting new clients and arrears calls to cover our collection target • Leafleting and street walking to meet with the local community, talking trough their financial problems, pointing out the solution in our products• Taking cash/card payments, till checking out based on the company procedure Show less

• 

  Fair Finance

  Feb 2015 - Oct 2018

  -Proactively developed and maintained national Broker Proposition network, made telephone calls and undertook personal visits where necessary to develop new business relationships-Built strong personal relationships and became the first internal point of contact for individual brokers and funding platforms-Designed and executed effective campaigns including the online and offline marketing material- Worked with credit analysts to support client cases through to completion, checked eligibility, analysed documents to make initial credit decisions-Managed the client feedback systems and regularly generated NPS report to highlight the possibility how to improve our customer experience.-Worked closely with the IT department to improve the application process Show less • Worked closely with the Personal Loans Teams (5 branches across London) to support loan applications, coordinated client requests and responses, ensure client enquiries are seen through to resolution• Handeled all client telephone enqueries from initial contact through to application and loan completion• As a senior member of the team I was responsible for supervising the Customer Service team workload, trained new joiners in customer service procedures and ongoing coaching of other team members• Resolved client complaints through effective customer service and took responsibility to deliver solutions for ad-hoc problems• Used the in house system to record information and instigate actions• Maintained VOIP telephone system, reviewing telephone answering procedure and made recommendations for improvements • Buildt and developed a new online application process (UX design)• Worked as a first point of contact (payment authorisation): outsource call centre, online platform for bank statements, online payment, web developers • Leaded a centralised SMS text communications (general information, marketing campaigns)• Analysed the effectiveness of website and GA campaigns using Google Analytics Projects:• Built and maintained a customer feedback system by using SMS text survey and monitored our NPS (Net Promoter Score) • Implemented a queuing service on our VOIP phone system which significantly cut down our telecall centre cost• New CRM system implementaion project (team member) Show less

  • Business Development Manager (Business Finance)

    Nov 2016 - Oct 2018

  • Customer Service Officer

    Feb 2015 - Nov 2016
• 

  Rangewell

  Nov 2018 - Dec 2019

  Business Development Manager

  • Initiated new partnership discussions and found the way to key decision-makers, arranged face to face meetings, negotiated agreements• Account management of partners, including build effective working relationships with stakeholders at all levels and make sure our partners - and their clients - experience an outstanding service• Tracked, analysed and managed performance, discussed new business leads, gave regular updates on existing cases, were the first point of contact• Updated CRM systems and set up new partners’ access to our system• Liaised with the marketing team to coordinate and deliver joint marketing activity with partners Show less

• 

  IMAGINACTIVE LTD

  Sept 2019 - Dec 2019

  Junior UX / UI Designer

  • Designed an engaging user interface for the unique apocalypse story (AST)• Created a completely new user experience / journey• Followed the Double Diamond design process: conducted competitive and user research, mapped out and reshaped user journey, created low and high fidelity wireframes and prototypes alongside moderateduser testing

• 

  Freelance UI/UX Designer

  Feb 2020 - Mar 2021

  Digital Product Designer (UX/UI)

  • Designed online presence for new and existing companies• Conducted research and usability testing with clients• Developed prototypes and fully functioning websites• Created social media sites and completing SEO settings

• 

  K&H Csoport

  May 2021 - Oct 2021

  UX/UI Designer

  • designing new and re-designing existing functions based on user and business requirements ( in website, e-bank, mobile app) • communicating the user experience through all stages of the design process by creating wireframes, user flows, prototypes, presentations and detailed design specifications• working together with Customer Experience researchers to design and observe user studies, then translate user needs and research findings into usable design improvements• working with a multidisciplinary team to articulate value propositions, product usages, opportunity spaces and design strategyTools/softwares: Abstract, Zeplin, Adobe XD, Balsamiq, Jira, Confluence, Axure Show less

• 

  Dorsum | Investment Software

  Nov 2021 - Dec 2022

  UX/UI Designer

  Dorsum is a multi-award winning, innovative investment software developer company. As a UX/UI designer, I worked on an investment platform for one of the largest private and charity investment management firms in the United Kingdom. My responsibilities included understanding user needs and frustrations, creating wireframes and high-fidelity designs for responsive web and mobile applications, utilizing and maintaining a design system. Additionally, I developed interactive prototypes for internal and external stakeholders and conducted user testing to validate concepts. Show less

• 

  Greehill

  Jan 2023 - now

  Product Designer