Michael Campone, MBA

Experience

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  PolicyMap, Inc.

  Dec 2018 - Feb 2019

  Data Collector

  ● Researched cities and counties throughout the U.S. to develop a database of government department contacts● Managed detailed spreadsheet of organized database information throughout winter term position

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  Sallie Mae

  Jun 2019 - Sept 2019

  Fraud Prevention Associate

  ● Prevented fraud/identity theft by reviewing student loan applications to ensure all identity-related documents such as driver’s licenses, passports, etc. were valid and met policy requirements● Worked with students and their co-signers to resolve issues when the information was missing or documents were illegible● Consistently met or exceeded all goals related to review quality and production

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  BlackRock

  Jun 2020 - Dec 2020

  Data Integrity Analyst

  ● Ensured the accuracy, completion, and timeliness of updating BlackRock’s data across client and BLK environments● Resolved any discrepancies affecting the risk and analytics that all clients report● Performed daily quality checks and other processes to safeguard sensitive data

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  BlackRock

  Jun 2021 - now

  Cash Portal Service Analyst

  ● Work in close partnership with the Business teams to educate and onboard clients onto the online trading platforms● Demonstrate high attention to detail and handling of a large amount of client data utilizing JIRA and Aladdin CRM software● Enrich and validate data population within the back office trading systems to ensure smooth operating function● Deliver an outstanding client experience via front-line client service to clients and related third parties, including fielding and responding to client queries via email and phone using Aladdin technology● Serve as the main point of contact for clients for communication of investment instructions and application offerings● Understand end to end client support process, coordinating with internal and external teams to resolve client inquiries● Provide oversight of all trading activities that pass through the Aladdin Fund Trading infrastructure, resolving any technology or data issues that prevent the transmission of client trades Show less