Kayla G.

Experience

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  McDonald's

  May 2009 - Nov 2010

  Crew Trainer

  Prepared hamburger patties on the grill, assembled all sandwiches and ran fry station Worked both drive thru window, taking orders and assembling orders to hand to customers Prepared coffee, ice cream and other dessert items Ran front cash register and greeted customers Trained other crew members on the job

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  Safeway

  Aug 2010 - Sept 2011

  Baker 2/Cake Decorator

  Prepared and baked various pastries/breadsDecorated cakes for production and specialty ordersPrepared pastries for sale and the gourmet caseOrdered frozen and non perishable product as needed Assisted the department manager in reviewing production levels, updating production sheets to improve sales and strategically placing product throughout the store.

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  Kroger

  Feb 2012 - Jun 2012

  Cake Decorator

  Decorated cakes for production and specialty ordersTook cake orders and aided customers in finding products Built up back stock for main store and other stores within the district

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  Publix Super Markets

  Jul 2012 - Aug 2013

  Lead Cake Decorator

  Decorated cakes for production and specialty ordersTook cake orders and aided customers in finding productsOrdered in cake supplies/frozen order; storing and keeping supplies organizedManaged production schedulesDecorated wedding and special occasion cakes

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  SMALLCAKES CUPCAKERY

  Aug 2013 - Aug 2014

  Lead Cake Decorator

  Baked and kept track of daily productionDecorated cupcakes and cakes for daily production and specialty ordersTrained and supported a staff of 10 employeesIn charge of designing holiday and specialty cupcakes/cakesTook bakery orders and assisted customers with special requestsOrdered bakery product and supplies as needed weeklyManned the cash register and opened the store after morning productionMade bank deposits, grocery store runs and managed the cash safe

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  Publix Super Markets

  Sept 2015 - Nov 2016

  Cashier

  Scanned grocery items and remembered produce codesRan the cash register and kept the checkstand clean and orderlyAssisted customers in finding items.

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  Ocmulgee Brew Pub

  Dec 2016 - Mar 2017

  Server

  Greeted customers and informed them of any specialty beersUsed knowledge of the beer selection available to properly assist customersRan the cash register and brought food out to customers when ready

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  Homegrown Yoga

  Dec 2016 - Jun 2017

  Yoga Instructor

  Instructed vinyasa classes blended with high intensity interval training, plyometrics, primal dance, deep abdominal toning, strength and conditioning

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  Michael's on Mulberry

  Jan 2017 - May 2017

  Server

  Greeted/escorted customers to tablesAssisted customers in menu choices, listed specials of the day and suggestively sold itemsTook customers orders and communicated with the kitchen staffManaged tables and kept the dining room clear

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  Nuflours

  Jul 2017 - Apr 2019

  Lead Cake Specialist

  Verified customer's wedding orders and maintained a log of wedding cake orders & associated documentationUpdated and maintained wedding cake calendarManaged the cake department of the bakery by responding to emails, pricing out special orders, aiding customer service staff in order taking processConsulted regularly with customers through scheduled wedding cake tastingsBaked and decorated cakes for display, customized orders and products for saleWorked with master recipes such as sponge, pate a choux pastry and moreDeveloped gluten free and allergen free cake recipesRe-designed entire line of display cakes sold through the front of house and custom cake orders including wedding and special occasion cakesTrained employees on cake decorating technique and order taking process Managed inventory of all cake decorating supplies and food product Show less

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  Compfit Dance Studio

  Mar 2018 - Nov 2018

  Yoga Instructor

  Instructing vinyasa classes blended with high intensity interval training, plyometrics, primal dance, deep abdominal toning, strength and conditioning. Greeting and signing clients into class through mindbody online scheduling

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  Chaco Canyon Organic Cafe

  Apr 2019 - Jul 2019

  Cafe Manager

  Maintaining inventory and ordering product for entire cafe Writing the schedule for a small team with varying schedulesCreated and implemented a write-up/performance evaluation systemHiring new employees and gathering all new hire documents Maintaining a log of all tips received by each employee Troubleshooting POS system (Dinerware) issues Creating organization through easy to understand recipes and labels/signsHandling customer conflict and solving problems with a positive attitude Preparing food and drinks in a timely mannerTraining new staff on all tasks and procedures Setting an example for the team on work ethic/behavior that is expected Show less

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  Jujubeet Cafe

  Jul 2019 - Aug 2020

  Cafe Manager

  Managing and writing schedule for a staff of 6-8 employees with varying schedules and needs Problem solving with a multitude of issues from equipment breaking down to providing solutions for customer complaintsOrdering product from 5 or more vendors and ensuring the cafe is properly stockedManaging food waste by ordering/preparing product due to sales predictions, recording waste and proper portioning in recipes/smoothies Scheduling Keeping labor to a minimum by making the appropriate cuts/scheduling according to predicted sales Being a shining example to employees by demonstrating excellent customer service and being efficient and swift when making smoothies, espresso & food Crafting a variety of lattes and espresso drinks with plant-based milks and alternative ingredients Training all staff on in-store manual espresso machine including pulling shots, foaming various milks, performing proper cleaning procedures and assessing espresso grind Creating more organization and cleanliness through checklists, charts, etc. Hiring new employees, gathering appropriate documents & being involved in all aspects of training process Creating and implementing a write-up/performance evaluation system at Pioneer Square LocationEvaluating employees through regular performance reviews and check-insHolding staff meetings to go over issues, concerns and any updates for the cafe Show less

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  Hotcakes Molten Chocolate Cakery

  Aug 2020 - Jul 2021

  Shift Supervisor

  Provided support to the General Manager in scheduling, covering shifts and ordering product• Produced espresso beverages and various pastries for customers• Supervised front of house team, ensuring breaks were given on time and employees were in the most efficient position on the floor• Created backstock of products to sell in preparation of peak hours for the store

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  Olympic Athletic Club

  Jul 2021 - Jun 2024

  » Manage a team of 6 sales representatives and 1 sales supervisor» Provide training and mentorship to the sales supervisor on how to lead the sales team through performance evaluations» Calculate monthly team sales goals and individual sales goals» Submit commission totals and payroll for the sales department» Approve staff scheduling that was submitted from sales supervisor» Personally sold 26% of all new memberships in 2023 » Manage the membership department that produced over $2,000,000 in revenue from March 2023 to December 2023 » Ensure the ongoing execution of email marketing campaigns targeted to existing leads in Club software systemAchievements » Broke the all-time sales department record for the months of April, May, June, and July of 2023» Beat the record for most transacted sales in a day on October 31st 2023 (50 total)» Designed, implemented, and maintained a digital sales log to track sales and employee KPI’s» Introduced and trained sales staff on new CRM software and paperless enrollment process Show less » Responsible for selling 26% of new membership sales in 2022 while working with 10 sales representatives» Assisted Membership Director in managing the Membership Department schedule » Delegated administrative tasks to membership employees to ensure maximum productivity» Provided training and guidance to membership staff on policies and sales techniques » Assisted Membership Director in gathering sales data and commission totals from all membership employeesAchievements » Supervised sales team that set club record for most new membership sales ever in the month of May and June in 2022» Managed and worked with sales team that achieved 50% of sales goals for 2022 Show less

  • Director Membership Sales

    Mar 2023 - Jun 2024

  • Sales Supervisor

    May 2022 - Mar 2023

  • Membership Representative

    Jul 2021 - May 2022
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  Enchanted Fairies

  May 2024 - now

  Portrait Consultant