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Ajay Patel

Ajay Patel

Technical Support Specialist

Followers of Ajay Patel330 followers
location of Ajay PatelCalgary, Alberta, Canada

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  • Timeline

  • About me

    Technical Support Specialist Tier 1 @ Gatestone| Experience in Active Directory(AD), Troubleshooting Skills, Customer Service

  • Education

    • Southern Alberta Institute of Technology (SAIT)

      2021 - 2023
      Diploma Information Technology - Network Systems

      Throughout my study at SAIT, I have learned number of Technologies and have worked on many Networking related projects, which allowed me to gain technical skills.Courses:1. Introduction to Networking(CPNT)2. Computer Programming Essentials (CMPP)3. Computer Hardware/ Op sys Essentials (CMPH)4. Network Security Techniques (ITSC)5. Server Service Administration (CMPS)6. Advanced Routing (CMPN)7. VOIP (CMPN)8. Switching and Routing Essentials (CPNT)9… Show more Throughout my study at SAIT, I have learned number of Technologies and have worked on many Networking related projects, which allowed me to gain technical skills.Courses:1. Introduction to Networking(CPNT)2. Computer Programming Essentials (CMPP)3. Computer Hardware/ Op sys Essentials (CMPH)4. Network Security Techniques (ITSC)5. Server Service Administration (CMPS)6. Advanced Routing (CMPN)7. VOIP (CMPN)8. Switching and Routing Essentials (CPNT)9. Client-Server Administration (CMPS)10. Wireless Networks (CMPN)11. Advanced Networking and Troubleshooting (CMPN)12. Server Virtualization (CMPN)13. Server Management (CMPN)14. Capstone Project Show less

  • Experience

    • Gatestone

      Nov 2023 - now
      Technical Support Specialist

      • Experience working with a major client - Shaw Communications.• Provide knowledgeable technical support and troubleshooting guidance pertaining to network, internet, cable, and computer issues.• Communicate electronically with Email and VoIP for customers experiencing technical difficulties .• Diagnose and resolve technical problems encountered by customers.• Use Nimble This Application, X-Ray, Netcracker, CMD prompt, XTool to identify and troubleshoot connectivity problems & erroneous work orders.• Perform Email troubleshooting including POP, IMAP and Active-sync configurations as well as password resets.• Document customer records with a log of problems and solutions for use by other Technical Support Representatives.• Responsible for taking other departmental requests as required.• Employ time management and multi-tasking skills to maintain high service levels. Technical Tools Used: Avaya | Citrix | Maestro | CRM tool| NetCracker| Genesys Cloud| Salesforce Show less

  • Licenses & Certifications