Deep Enrich
Sovanesh Panda
Technical Support Engineer L1
109 followers
Kakatpur, Odisha, India
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About me
IT Analyst L2
Education
Gandhi Institute of Technological Advancements (GITA), Bhubaneswar
2017 - 2021Bachelor of Technology Electronics communication engineeringKalinga bharati residential college,cuttack
2015 - 2017Higher secondary education Information technology Second classActivities and Societies: Learner
Saraswati shishu vidya mandir,kakatpur
2005 - 2015Higher education Science First classActivities and Societies: Student
Experience
Wipro Technologies
Nov 2021 - May 2022Technical Support Engineer L1Job description:● Configure user's profile on system of new users.● Configure and troubleshooting MS office (Office 365) application one user's system.● Configure and troubleshooting vpn application (pulse secure vpn, cisco any connect vpn,) on user's system.● Installing and uninstalling software on user's system.● Troubleshooting internet connect to system (LAN, WIFI) and system performance.● Troubleshooting encryption software Bit locker.● Knowledge in data backup like OneDrive, PC backup, share drive.● Performed windows OS update and system hardware issues. Show less
Capgemini
Nov 2022 - nowIT AnalystJob description:● Troubleshooting bitlocker encryption issue and backing up bitlocker recovery key.● Troubleshooting system compliance and re-joining system to Hybrid Azure AD.● Reinstalling sccm client on user system and enrolling system to Intune.
Licenses & Certifications
- View certificate
Network Foundations:Networking Basis
LinkedInApr 2020
- View certificate
Cisco Certified Network Associate Industrial (CCNA I)
Network kingsNov 2020 - View certificate
Windows 10: Networking
LinkedInApr 2020 - View certificate
Microsoft Certification Training (MCSA)
Network kingsJul 2021
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