Sovanesh Panda

Sovanesh Panda

Technical Support Engineer L1

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location of Sovanesh PandaKakatpur, Odisha, India

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  • Timeline

  • About me

    IT Analyst L2

  • Education

    • Gandhi Institute of Technological Advancements (GITA), Bhubaneswar

      2017 - 2021
      Bachelor of Technology Electronics communication engineering
    • Kalinga bharati residential college,cuttack

      2015 - 2017
      Higher secondary education Information technology Second class

      Activities and Societies: Learner

    • Saraswati shishu vidya mandir,kakatpur

      2005 - 2015
      Higher education Science First class

      Activities and Societies: Student

  • Experience

    • Wipro Technologies

      Nov 2021 - May 2022
      Technical Support Engineer L1

      Job description:● Configure user's profile on system of new users.● Configure and troubleshooting MS office (Office 365) application one user's system.● Configure and troubleshooting vpn application (pulse secure vpn, cisco any connect vpn,) on user's system.● Installing and uninstalling software on user's system.● Troubleshooting internet connect to system (LAN, WIFI) and system performance.● Troubleshooting encryption software Bit locker.● Knowledge in data backup like OneDrive, PC backup, share drive.● Performed windows OS update and system hardware issues. Show less

    • Capgemini

      Nov 2022 - now
      IT Analyst

      Job description:● Troubleshooting bitlocker encryption issue and backing up bitlocker recovery key.● Troubleshooting system compliance and re-joining system to Hybrid Azure AD.● Reinstalling sccm client on user system and enrolling system to Intune.

  • Licenses & Certifications