Meagan Kraszewski

Experience

• 

  Panera Bread

  Jan 2008 - Jun 2009

  Associate Trainer

  -Trained new employees to fulfill the duties of Customer Service Associate-Performed as an extension to the management and assigned tasks to other employees-Guaranteed customer satisfaction by staying in tune with every customers' needs-Ensured quality presentation and a welcome environment of the bakery-cafe

• 

  Bank of America

  Jul 2009 - Apr 2013

  •Managed teller line; coached tellers to be efficient and in compliance with established policies and procedures in customer service, operational procedures, transaction accuracy and customer engagement •Performed disciplinary action when necessary; identified risks, prioritized areas of focus, educated associates on avoiding risks and created action plans to correct issues•Provided oversight on operational activities including transaction accuracy and teller audits•Large monetary responsibility including care for, sustaining cash flow, and overrides using best judgment within banking regulations•Prepared daily schedule•Executed daily meetings to empower associates and discuss goals•Engaged with customers to ensure satisfaction and that they were connected to the best financial resources to help them attain their financial goals•Handled customer escalations at the teller line; ensured complaint was tracked, understood, and resolved if within ability to do so•Assisted associates in handling more complex transactions and resolving issues that require an in-depth understanding of regulatory compliance and policy and procedural knowledge Show less -Sell and promote financial products with confidence and display of breadth of product knowledge-Resolve complex service issues efficiently and professionally-Build, retain, and deepen relationships with current and potential consumer and small business clients-Maintain detailed records of client interactions for follow up and retention-Organize daily outbound calling routine in order to respond to customer needs and opportunities-Recognize and respond to an immediate sales or service capacity need to reduce customer wait time-Supervisory commitments to the teller line-Provide coaching and feedback to peers-Manage the flow of traffic in the banking center by welcoming customers and uncovering needs-Post daily/weekly/monthly sales reports and banking center numbersAchievements: Award in 2011 for operational excellence, consistently ranked among the top in the market Show less

  • Teller Supervisor

    Feb 2012 - Apr 2013

  • Sales and Service Specialist

    Jun 2010 - Feb 2012

  • Professional Teller

    Jul 2009 - Jun 2010
• 

  St. John's Episcopal School

  Aug 2014 - Jun 2015

  •Cooperate as a team member with the teacher to effectively communicate with students, teachers, parents and administration•Respond to students’ developmental needs•Guide children to learn appropriate individual and group behaviors•Support teachers with observing and assessing the progress of individual students•Assist with classroom setup and cleanup, while maintaining a safe and clean classroom •Experience substituting for the infant/toddler teachers•Assume all duties of the regular classroom teacher per instruction left by the regular teacher•Maintain normal classroom routines

  • Assistant Teacher

    Aug 2014 - Jun 2015

  • Substitute Teacher

    Aug 2014 - Jun 2015
• 

  Saddleback Children's Center

  Jun 2015 - Jul 2019

  • Assistant Preschool Director

    Nov 2015 - Jul 2019

  • Administrative Assistant

    Jun 2015 - Nov 2015
• 

  Saddleback Children’s Center

  Jul 2019 - now

  Preschool Director