Camila Díaz López

Experience

• 

  IBM

  Aug 2018 - Mar 2024

  - Mentored, trained, and led Agile culture adoption/transformation for cross-functional teams, managers, product owners, Stakeholders, and new Agile coaches, across both onsite and remote environments.Role Achievements:- Trained 400+ IBM employees remotely during the acquisition of a new client's services and the transition of their staff to our company at the onset of the pandemic in 2020.- Supported more than 30 squads during the implementation of Agile methodologies in diverse processes, achieving their autonomy and development as self-managed teams.- Trained 200+ high school students, university students, and teachers from public schools in Agile methodologies through the IBM PTECH volunteer program, emphasizing the versatility of applying Agile principles in all areas of their lives Show less - Defined and developed SLAs for LATAM and EMEA customers leading communication and negotiating with them.- Monitored and ensured compliance with SLA, conducted risk evaluation and mitigation. - Developed dashboards, reports, and compliance matrices for the management of indicators.Role Achievements: Led the development of SLAs for various processes. This included creating the calculation process and automating SLAs. Additionally, I led negotiations with the client, ensuring successful alignment of expectations and objectives for both sides, securing contract compliance and customer satisfaction. Show less - Analyzed and optimized processes; implemented and controlled new processes, including documentation creation and maintenance.- Provided support for development, implementation, control and compliance with SLAs and KPIs.- Managed business tools and systems used in all processes of the software factory.Role Achievements: Redesigned the development process flow using Design Thinking, achieving greater efficiency, improved team communication, and a reduction in delivery and documentation time. Show less

  • Center Operations Leader, BPO Cognitive Center

    Sept 2022 - Mar 2024

  • Senior Agile Champion

    Apr 2020 - Mar 2024

  • Performance Manager, BPO Cognitive Center

    Feb 2020 - Sept 2022

  • Configuration Manager, Software Factory

    Aug 2019 - Feb 2020

  • Resource & Capacity Management Support, Global Business Services

    Aug 2018 - Aug 2019