Sandeep Pande

Experience

• 

  Capgemini

  Aug 2005 - Jan 2020

  Managed various roles during this tenure. Application Support Manager - the core responsibilities included:• Manage the team of 20 members providing application support to critical client applications and provide technical leadership to the team.• Ensure team takes ownership of critical incidents and drive towards effective resolution. Participate in Post Incident Review (PIR) for Major incidents.• Monitor and Review SLAs for production service and continuous improvement• Accountable for the team deliverables.• Stakeholder management – weekly, monthly reporting, manage expectations and escalations.• Motivate team for quality deliverables, ensure awareness of support processes and encourage them for identification and execution of potential automations.• Manage the movements within team, recruitments• Performance review, Learning and skill development, knowledge management activities within the teamApplication Transition Manager (Responsible for end-to-end transition management of 100+ applications from customer to offshore managed services from due diligence through closure)- The core responsibilities included:• Onboarding of new business applications (newly developed, supported inhouse by customer) to offshore support managed services.• Due diligence, knowledge transition planning with the agreed scope, risk/issues/dependencies and mitigation plan, assumptions and cost.• Manage review and approvals of the transition proposals with customer.• Resource loading based on the identified technology and skillsets.• Manage transition deliverables – Transition Proposal/roadmap, Transition checklists, RAID log, other knowledge repositories (Playback sessions, Application Support Manuals)• Track and Report transition status, new risk/ issues and gaps identified (if any) and plan to mitigate. • Ensure the various transition milestone are achieved and appropriate sign-offs are received.• Management of transition artifacts Show less This involved development and then support for critical billing applications for one of the major utility (electricity) providerin Southern California. This involved replacing the old analog meters with new Smart Sync Meters and major technicalrevamp of the customer’s legacy billing applications.The key responsibilities included:• Managed a team of 7 team members providing production support for this critical billing system• Requirements gathering, analysis, creating high and low level design documents• Development and unit testing of the application code and support to integration and system testing• Incident, Request and Problem ticket management• Weekly/Monthly reporting and service reviews with stakeholders• Ensure the functional/technical knowledge is retained in case of resource movements• Knowledge transition to new team members Show less

  • Application Support Manager and Transition Manager

    Dec 2014 - Jan 2020

  • Project Lead

    Oct 2009 - Nov 2014

  • Technical Team Lead

    Aug 2005 - Oct 2009
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  Willis Towers Watson

  Feb 2020 - now

  Technical Delivery Management

  Technical delivery manager for a critical end to end broking solution - Eclipse Broking.The core responsibilities include:• Global stakeholder management.• Manage the technical deliveries of the critical Broking solution with the third-party vendor.• Technology roadmap for the product.• Planning, scheduling and execution of the Major releases/patches into pre-prod and production environments.• Infrastructure management, ownership of the application environments and Release Management activities.• Identify and execute optimization and automation opportunities for the platform. Show less