Halifax Okoro

Experience

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  MTN Nigeria

  May 2012 - Dec 2015

  Customer Care Representative/ Help Desk Support

  Delivered remarkable customer service by providing information on MTN services, de-escalating situations, re-building trust, swift resolution of client queries and issues, and expertly handling customers’ payment extensions/service requests. Explored new business development opportunities by leveraging upon highly effective consultative selling techniques, and successfully cross-selling as well as up-selling company offerings. Design installation schedule and ensured a proactive follow-up for excellent service delivery. Methodically gathered valuable client data through customer satisfaction surveys, maintained a detailed record of client interaction and transaction, and kept senior management updated through detailed reporting. Show less

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  MTN

  Jun 2012 - Dec 2015

  HSE Advisor

  Ensured conformance of all work activities of managers, supervisors and employees as per HSE policies, current legislation, codes of practice and relevant standards. Rendered expertise as the first responder and investigator of safety incidents, meticulously investigated accidents and maintained detailed records. Oversaw the equipment installation and regularly inspected site for QHSE conformance. Conducted a root cause analysis for accident/incident investigations and crafted detailed reports for senior management. Fostered a safe and healthy work environment through consultative support to both managers and colleagues, and by keeping abreast of all legislative as well as H&S developments. Identified training requirements and accordingly conducted training and development sessions Show less

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  Port Harcourt Gardens Estates Limited

  Jan 2017 - now

  Facility Manager

  Project Management, supervising and coordinating the work of contractors, investigating availability and suitability of options for new premises, managing and leading change to ensure minimum disruption to core activities, ensuring building meets health and safety requirements and that facilities comply with legislation, keeping staff safe, responding appropriately to emergencies or urgent issues as they arise and dealing with the consequences, using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement and managing budgets and ensuring cost effectiveness. Show less