Leeann Roberts

Experience

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  Victoria's Secret

  Oct 2009 - Apr 2010

  Concierge
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  M.E. Swing Coffee Roasters

  Jul 2010 - Oct 2011

  Administrative Assistant
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  Nordstrom

  Apr 2012 - Aug 2012

  Assistant Department Manager
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  Nordstrom

  Apr 2013 - Oct 2021

  During my time as Department Manager at Nordstrom, I focused on revitalizing sales and customer service within the Women’s Specialized department. This was achieved through hands-on coaching and fostering a culture of collaborative selling. I provided essential direction and guidance to both managers and team members to refine their sales and customer service skills. Additionally, I played a crucial role in training new hires in sales proficiency and relationship-building, significantly boosting their engagement and performance.Key Achievements/Contributions:• Managed a $6M business operation, leading a diverse team of 20 members, including two assistant managers. My leadership facilitated streamlined processes and enhanced overall team performance.• Contributed to the growth of five departments by implementing effective sales initiatives, nurturing repeat business, elevating customer service standards, and retaining top talent.• Increased average employee productivity by over 44%, achieving $195 per hour. This was accomplished through strategic side-by-side selling and an emphasis on leveraging daily featured items.• Achieved an 8% improvement in business trends, surpassing the sales figures of 2019 through focused strategies and adept team leadership.• Enhanced repeat customer business by 5% through strategic follow-ups and organizing curated in-store events, further cementing customer loyalty and satisfaction.• Successfully recruited and mentored six assistant managers, providing them with the skills and guidance necessary for their eventual promotion, demonstrating a commitment to team development and success. Show less In my role as Department Manager for Lingerie & Legwear in Ottawa and Lingerie & Women's in Cincinnati, I played a pivotal role in launching and establishing the company's second location in Canada. My responsibilities included spearheading the development of market-specific training programs and strategizing product alignment. I also orchestrated multiple store launch events, which significantly enhanced brand credibility and loyalty among our Canadian clientele.Key Achievements/Contributions:• Recognized for exceptional customer service coordination, earning multiple company awards.• Attained the "Leader of the Quarter" accolade in both Q2 and Q4 of 2015, highlighting my effective leadership and consistent performance.• Mentored and led my team to achieve 3rd rank company-wide in legwear sales growth, with an impressive 18% increase compared to the company average of -10%. Additionally, we secured a top 10 position for lingerie sales enhancement.• Oversaw the recruitment and professional development of 25 team members, successfully advancing six individuals into higher leadership roles. This demonstrated my commitment to team growth and career progression.• Directed a 20-member leadership team, providing training focused on building and managing high-performing teams, aligning with our store launch objectives.• Led departmental strategies that resulted in our department achieving the leading rank in the store and market for repeat business, securing a 21% rate compared to the 5% average, thereby significantly contributing to customer retention and loyalty. Show less

  • Department Manager

    Sept 2016 - Oct 2021

  • Department Manager

    Jan 2013 - Sept 2016

  • Department Manager

    Dec 2013 - Dec 2014

  • Assistant Department Manager

    Apr 2013 - Dec 2013
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  Zillow

  Oct 2021 - Jan 2024

  In my tenure as a Partner Success Manager, I was responsible for the comprehensive management of partner accounts, emphasizing operational and service excellence. A key part of my role was to cultivate and sustain strong relationships with partners, aligning our efforts to meet strategic business objectives. This included identifying and leveraging opportunities for upselling or cross-selling within our partner portfolio to secure competitive advantages and enhance our financial performance.Key Achievements/Contributions:• Initiated and led a pioneering role in collaboration with two account executives, significantly expanding our leading business segment within the SMB organization. This effort resulted in an impressive portfolio of 83 accounts and a notable 12% increase in total revenue.• Successfully developed and managed an account to become the top spender per apartment unit in the rental sector. This achievement set a new record with $71 per unit and guaranteed a minimum annual spend of $561K.• Managed and nurtured two distinct business portfolios, resulting in the renewal of contracts with 90% of our clients. These renewals were not just continuations of existing agreements but included considerable enhancements and service upgrades, demonstrating a deep understanding of client needs and effective relationship management. Show less

  • Senior Business Advisor

    Mar 2023 - Jan 2024

  • Partner Success Manager

    Oct 2021 - Mar 2023
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  Down Money Media

  May 2024 - Jul 2024

  Account Manager

  Built robust pipeline for future salesUncovered customer needs and found unique, creative solutions for themDeveloped and improved sales processes and procedures for new hires and existing sales team

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  AvalonBay Communities

  Aug 2024 - now

  Sales Manager