ANNE JAOKO

Experience

• 

  Tianshi Health Products Inc

  Oct 2009 - Apr 2013

  Contribute to the overall strategy. Collaborate with client operations and sales; advising the product roadmap, and building an optimistic, ambitious, results-oriented culture that drove product adoption and led to delightful customer experiences. Promoted data-driven decision-making and the strategic use of data to promote clear evaluation of programs. Successfully reduced record pulling time by converting all paper records into electronic forms; Reorganized employees’ data in the database, reducing redundancy by 60%; Worked with departments on improving database functionality to improve data entry and reporting issues.

  • Head of Customer Care and Training Department

    Oct 2010 - Apr 2013

  • Data Manager

    Oct 2009 - Sept 2010
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  Novartis

  Feb 2013 - Dec 2013

  Office Administrator & Executive Assistant to the Country Head

  Key Deliverables------------------Provide high-level administrative and tactical support to the Country Head. Serve as a key enabler by delivering high-level administrative, operational, and tactical support for him to maximize his efficiency and effectiveness.Some Contributions: Maintained on-going communication and facilitated solutions to address customer concerns; provided backup support to other departments and got promoted within 4 months to serve the larger pharma team with administrative duties. Show less

• 

  Investrade

  Oct 2015 - Apr 2016

  Administrative Manager & Executive Assistant to the Company’s Director

  Provide support to the director in implementing a range of business, logistical, and administrative matters to ensure effective management.Some Contributions: Helped to build an engaging office environment and facilitated positive interactions with all Clients. Managed business operations, and provided administrative support functions within the Director’s office.

• 

  Abbott Laboratories Executive

  Apr 2016 - Apr 2021

  Office Manager

  Support the Regional Director and other members of the business leadership team to expedite the general flow of work, improve workplace communication, and prepare employees for success in delivering organizational objectives.Key Deliverables------------------Human Resource Oversight• Assist Managers in various HR duties including but not limited to recruiting, interviewing, preparing offer letters, initiating background screenings, and on-boarding, preparing and submitting paperwork in a timely manner, annual performance reviews, promotions, transfers, clarifying policies and procedures, disciplinary actions and terminations.• Maintains compliance with internal policies, quality procedures operational compliance with all local legislation.Office Management• Manage all Regional Director’s communication with the Abbott Global fraternity.• Arrange meetings and follow-up appointments for the Regional Director.• Manage the Regional Director’s diary and deal with correspondence and phone calls.• Coordinate and oversee the product launch process as the resource/contact person.Administration• Provided regional logistics support with travel, transport, and accommodation.• Oversaw event and conference organization.• Planned staff development and monthly agency-wide staff meetings.Inventory & Supplies Management• Oversaw the preparation, analysis, negotiation, and review of contracts related to purchases.• Created and maintained effective internal controls for equipment inventory.• Procured and organized contracts for local services.Customer Service & Experience• Resolved customers’ queries, and escalated them to relevant teams where necessary.• Supported the commercial team in creating quotes and responding to customer requests.• Act as Abbott’s regional representative on global projects. Show less

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  Strathmore University

  Apr 2021 - now

  Human Resource & Administrative Assistant (Center for Research in Therapeutic Sciences)

  Key Deliverables:------------------Performance Management• Work with the department head’s to implement Performance Management practices.• Ensure the development of smart targets in line with the corporate strategic plan.• Build a high-performance culture through continuous monitoring, evaluation of performance, and recommendation of various interventions e.g. training, coaching, etc.• Present accurate and timely management reports pertaining to performance and productivity to help in decision-making.• Monitor performance and ensure timely management of excellent / nonperformance.• Provide guidance to managers and other staff on general performance management.Learning & Talent Development• Identify and assess high-performing employees as well as help develop suitable interventions for high-performing employees. Assess current leadership to identify gaps.Administrative Roles• Maintain the calendar of activities, Recordkeeping, Assist with regular reports, Assist in payroll management, and recruitment, and update office policies and procedures.• Update personnel records and documentation and HR databases with information including; new hires, terminations, sick leaves, warnings, days off, etc. Show less