Heather Romanoff, PMP, B.Sc. International Business

Experience

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  Hallmark Cards

  Jun 2006 - Nov 2010

  Sales Manager
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  Simon Property Group

  Nov 2010 - Oct 2011

  Area Customer Service Manager
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  Christmas Tree Shops

  Oct 2011 - Oct 2012

  Human Resources Operations Manager

  I led recruitment efforts and managed training programs, hiring, training, and evaluating staff in a high-volume environment, making staffing decisions as needed. Additionally, I planned and prepared work schedules, ensuring accurate records of employees' time. I prepared financial and regulatory reports, overseeing cash flow and evaluating cost data to inform budget planning. Furthermore, I provided management with operational and risk reports, directing risk programs to control and mitigate risks and losses. I enforced safety, health, and security protocols, conducting store audits to identify and address any areas of concern or procedural deficiencies. Additionally, I monitored compliance with standard operating procedures for loss prevention, physical security, and risk management. Show less

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  Jones New York

  Mar 2013 - Jun 2015

  Area Manager

  I oversaw regional and local sales managers and their teams, driving area sales through staffing, training, and performance evaluations to optimize sales and service programs. During company-wide closures, I maximized profitability by implementing market and sales step-down strategies. I negotiated with suppliers and monitored market conditions to ensure optimal supply and demand balance. Additionally, I maintained detailed records of purchases, costs, deliveries, and inventories, using sales data to develop strategic purchasing programs. Regularly collaborating with cross-functional teams, I identified solutions for bottom-performing SKUs and tracked sell-through performance to inform stakeholders. Show less

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  REI

  Jun 2015 - Feb 2017

  Sales Manager

  I oversaw and led a sales team, ensuring exceptional service and product quality. I developed and executed internal development and incentive programs, hiring, training, and evaluating personnel accordingly. Through strategic delegation and goal-setting, I established and enforced departmental policies and procedures. As a member of the internal Women in Business group, I advocated for diversity and equality in the outdoor industry. Utilizing CRM software and sales metrics, I tracked performance and manage risk, presenting findings to stakeholders and implementing process improvements. Committed to delivering a seamless customer experience, providing regular coaching and support to all staff levels. Show less

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  Your Sister's Closet

  Nov 2015 - Jan 2020

  Owner

  As the leader of the business, I oversaw all aspects, making final decisions on strategic and operational matters. I shaped the direction and image of the company, constantly seeking new opportunities for improvement and growth. My responsibilities included crafting and executing comprehensive marketing plans and developing budgetary and resource allocation strategies. I meticulously managed financial records, including profit and loss statements, budget setting, and balance sheets, taking proactive measures as necessary. Additionally, I drove business development efforts, fostering new relationships and coordinating strategic market initiatives with partners, resulting in a significant 43% increase in revenue in 2017 and amassing a social media following of over 106k. I was dedicated to fulfilling all necessary duties to ensure the organization achieved its objectives. Show less

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  Pet Valu

  Feb 2017 - Jun 2019

  General Manager

  I have led operations across all phases of the high-end retail pet industry, infusing an entrepreneurial spirit into every aspect. Through strategic team development and rigorous financial audits, I consistently surpassed KPIs, elevating organizational performance to new heights. Notably, I orchestrated the successful closure of a secondary store location, exceeding revenue expectations by 30% through meticulous project management and execution.

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  ResinPrism Studio

  Jan 2020 - Jun 2022

  Owner Operator

  I established and operated a custom art business, specializing in crafting commissioned functional art pieces tailored to each client's unique preferences. Additionally, I developed and executed comprehensive back-office data management systems, integrating cost tracking, time management, and profitability analysis for all projects. Through strategic planning and execution, I organized intimate art exhibitions in targeted communities, consistently achieving an impressive average sell-through rate of 65% for open commissions. With meticulous attention to detail, I maintained accurate financial records and directed budgeting and forecasting processes, demonstrating robust financial acumen and strategic fiscal management skills. Show less

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  NEADS World Class Service Dogs

  Aug 2022 - now

  Manager of Raiser Operations

  I transform volunteer programs, amplifying their importance and effectiveness within the organization. Additionally, I spearhead the development and management of six service dog socialization and raising initiatives, enhancing program accessibility and fostering innovation. Guiding a diverse team of over 170 volunteers and experts, I cultivate a culture of excellence and continuous improvement. Leveraging a hybrid project management approach, I successfully launch four major initiatives. Notably, I achieve a remarkable 100% increase in volunteer participation within a year through strategic marketing and recruitment strategies.https://spectrumnews1.com/ma/worcester/news/2022/12/21/neads-searching-for-volunteer-puppy-raisers https://www.masslive.com/worcester/2023/01/neads-world-class-service-dogs-seeks-puppy-raisers-in-worcester-county.html Show less