Experience

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  Uber

  Feb 2017 - Nov 2019

  Operations consultant

  1- Onboarding and training flow of Uber driver and Uber eats partners, accommodating batch training of 140-150 partners per day and resulting in 80% of activation to the first trip for drivers.2- Compliance consistency of CSAT above 4.8 out of 5 for solving driver support issuesBuilt the excel-dashboards and theoretical models to investigate the fraudulent activities of driver-partners 3- Coordinated with the higher authorities in drive partner trip issues, raise jera for the trip issue, and provide the solution4- Handle cash collection project of Uber Pune, collected outstanding from uber drivers with maximum percentage and maintain a relationship with partners5- Project lead of background verification (BGC), coordination with legal BGC authorities to handle and solve the query of background check, maintain a document for legal case issue of partners Show less

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  Yesenvee business services private limited

  Nov 2019 - Jan 2021

  Fleet manager

  1- Primary responsibility of managing the order flow, scheduling and tracking the orders on a daily basis, smooth operation for last-mile delivery, and execute order management strategy to provide superior order fulfillment service to field operations 2- Fleet management of the team of around 10-15 ground level workforce on a daily basis and allocation task to the team on daily basis and the development of a high performing team that meets agreed targets3-Develops MIS documentation to allow for smooth operations and easy system maintenance and perform data analysis for generating a report on a periodic basis Show less

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  Reliance retail

  Jan 2022 - now

  Deputy manager

  Control Tower- Jio-Mart B2C1 - Create the dashboard for the performance review in Tablue and monitor operational Performance to ensure it meets all KPIs. 2 - 3PL Stakeholder management3 - Working on Hub consolidation of grocery and Nongrocery, Successfully launched on HYDControl Tower- Jio-Mart B2B:1- Create and manage the network Planning 600 hubs Pan India, Tracking and configuration activity for New hub launches.2- Takes on escalated disruptions in the network and communicates action plans and impacts to stakeholders.3- Design and Create the scorecard and performance review for City and cluster leadsStaples1- Set up the 34 Staples warehouse project for Pan-India with OC management of apx 100 Cr Revenue.2- Managing and monitoring inventory tracking, inventory liquidation, and cost planning. Handling the MM & LM partners and performance.Project - First Mile and Last Mile Vehicle Optimization & Hubs Consolidation1 - Consolidation and Planning of Grocery and Non-Grocery hub/SDP network2 - Tracking Consolidated Hub operation with Ground team help Show less