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Yendry Espinoza Arias

Yendry espinoza arias

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location of Yendry Espinoza AriasSan José, San Jose, Costa Rica
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  • Timeline

  • About me

    Results-Driven Operation Manager | Six Sigma Green Belt | Driven Efficiency, Quality and results in Operations

  • Education

    • Pxs

      2017 - 2017
      Certified six sigma green belt mejora continua

    • Colegio tecnico profesional de san isidro

      2001 - 2003
      Tecnico medio en turismo turismo general

    • Cornell university

      2011 - 2011
      Hotel revenue management

      Statistical Decision Making Pricing Strategy & Distribution ChannelOverbooking Practices in hotel revenue ManagementNon Traditional Aplication of hotel revenue management

    • Ulacit

      2012 - 2015
      Mba in quality management quality master degree

      The management of the quality consists of the study of the efficient and opportune capture of decisions of the function of quality and productivity of the organizations of manufacture and services.The graduate of this degree is in conditions to plan strategies of quality and productivity to obtain a competitive advantage, with special attention to the plan of activities of international cases to a macro level. On the other hand, it is able to develop topics as the large-scale… Show more The management of the quality consists of the study of the efficient and opportune capture of decisions of the function of quality and productivity of the organizations of manufacture and services.The graduate of this degree is in conditions to plan strategies of quality and productivity to obtain a competitive advantage, with special attention to the plan of activities of international cases to a macro level. On the other hand, it is able to develop topics as the large-scale customization and the project of the services and the managerial capacities for the integral development of processes. Show less

    • Cornell university

      2010 - 2010
      Master certificate in essencials of hospitality management hospitality

      The Master Certificate in the Essentials of Hospitality Management addresses the skills andcompetencies required of employees ascending to management positions and those recentlypromoted to management positions in the hospitality industry. Students learn valuabletechniques for managing their time to increase efficiency and productivity, and managingteams to increase the level of participation and the effectiveness of team members. Theyalso learn fundamental concepts and… Show more The Master Certificate in the Essentials of Hospitality Management addresses the skills andcompetencies required of employees ascending to management positions and those recentlypromoted to management positions in the hospitality industry. Students learn valuabletechniques for managing their time to increase efficiency and productivity, and managingteams to increase the level of participation and the effectiveness of team members. Theyalso learn fundamental concepts and techniques related to marketing, financial analysis, andaccounting. In short, these courses are designed to build a foundation of skills to help newmanagers succeed and to progress in the organization Show less

    • Cornell university

      2010 - 2011
      Master certificate food service management

      This certificate examines the issues and challenges of the foodservice industry and outlines strategies that managers can use to meet those challenges. With a focus on a systems approach to foodservice management, it provides the skills needed to assess the effectiveness of several foodservice systems. It explores the functions of management and the stages in the development of a successful high-level manager. It explains the importance of market research and offers effective marketing and… Show more This certificate examines the issues and challenges of the foodservice industry and outlines strategies that managers can use to meet those challenges. With a focus on a systems approach to foodservice management, it provides the skills needed to assess the effectiveness of several foodservice systems. It explores the functions of management and the stages in the development of a successful high-level manager. It explains the importance of market research and offers effective marketing and merchandising strategies for foodservice operations. Show less

    • Universidad católica de costa rica

      2005 - 2009
      Bachelor english teacher

    • Cornell university

      2013 - 2013
      General manager program hospitality administration/management

      The General Manager Program is one of the most recognized courses for Cornell University which involves important hospitality aspects such as strategy, finance, marketing, social media, asset management, human resources and managing change.

  • Experience

    • Tabacon grand spa thermal resort

      Jan 2011 - Jun 2017

      Providing strategic direction and leadership to the different departments head of the hotelEnsuring the hotel's financial performance meets or exceeds targets throughout monitoring and working directly with departments managers Ensuring a high level of guest satisfaction by maintaining quality standards and addressing guest concerns on a daily basis. Contributing to the development and execution of long-term strategies for the hotel's growth and success.Effectively communicating with staff, guests, and stakeholders to ensure a cohesive and collaborative environment Staying abreast of industry trends, technology, and customer preferences to drive innovation and adaptability.Handling unforeseen challenges or crises, ensuring a swift and effective response. Show less Interacting with guests, addressing concerns, and ensuring a positive guest experience.Overseeing front desk operations, check-ins, and check-outs to ensure efficiency and guest satisfaction.Managing and supervising staff in various departments, including housekeeping, Food & Beverage, Spa, maintenance.Handling guest complaints and resolving issues promptly to maintain guest satisfaction.Ensuring that the hotel maintains high standards of cleanliness, service, and overall quality.Implementing and overseeing security measures and ensuring compliance with safety standards.Contributing to the budgeting process and managing expenses within the assigned budget constraints.Providing training and development opportunities for staff to enhance their skills and improve overall service qualityProviding regular reports to higher management on the hotel's performance, guest feedback, and operational challenges.Assisting in sales efforts and promotions to attract guests and maximize revenue.Ensuring compliance with local regulations, industry standards, and hotel policies. Show less

      • Resident Manager

        May 2015 - Jun 2017

      • Resort Manager

        Dec 2012 - May 2015

      • Deputy Resort Manager

        Jan 2011 - Dec 2012

    • Hotel presidente

      Jun 2017 - May 2018
      Operations manager

      Providing strategic direction and leadership to all departments within the hotel.Budgeting, financial planning, and ensuring the hotel's financial performance meets or exceeds targets.Ensuring a high level of guest satisfaction by maintaining quality standards and addressing guests.Recruiting, training, and supervising department heads and other key personnel, fostering a positive work environment.Streamlining operations to enhance efficiency and productivity across all departments.Developing and implementing marketing strategies to attract guests, and collaborating with the sales team to drive revenue.Overseeing the maintenance of quality standards in service, cleanliness, and overall guest experience.Building positive relationships with the local community, businesses, and authorities.Ensuring the hotel complies with all relevant laws, regulations, and industry standards.Effectively communicating with staff, guests, and stakeholders to ensure a cohesive and collaborative environment.Staying abreast of industry trends, technology, and customer preferences to drive innovation and adaptability. Show less

    • Street food el giro

      May 2018 - Jan 2019
      Autónomo

    • Hotel fleur de lys

      Nov 2018 - May 2022
      Operations manager

      Supervising and coordinating the work of different departments. Ensuring high-quality customer service by training staff, addressing guest concerns, and maintaining a positive guest experience.Managing budgets for different departments, controlling expenses, and maximizing revenue through efficient operations.Overseeing maintenance, cleanliness, and overall functionality of the hotel facilities.Ensuring that the hotel meets or exceeds quality standards, both in terms of service delivery and guest satisfaction.Managing inventory for supplies and equipment to ensure smooth operations without shortages or excesses.Ensuring the hotel complies with local regulations, safety standards, and industry Contributing to the development and implementation of the hotel's long-term strategies and goals.Facilitating effective communication between different departments and ensuring that information flows smoothly within the organization. Show less

    • Amazon

      Jun 2020 - Jan 2021
      Virtual customer service associate (seasonal)

      Ensuring positive customer experiences resolving issues in an efficient and timely mannerDeveloping a strong rapport with customers and make them feel like someone is listening and understanding their problem.Acquiring and maintaining in-depth knowledge about the products and services offered to assist customers effectively.Analyzing customer issues and finding solutions or escalating problems to higher levelsAccurately recording and updating customer information and interactions in the company's database. Show less

    • Concentrix

      Feb 2021 - Jan 2024
      Team leader, operations

      Overseeing daily operations of a real estate account, ensuring team productivity, providing support and coaching to members, and facilitating effective communication between team members and higher management. Leading performance evaluations, goal setting, and problem resolution within the team.Ensure people development through mentor and training

    • Amherst

      Jan 2024 - now
      Property acquisitions and real estate operations supervisor

      Led a dynamic team in the successful execution of property bids, emphasizing clear direction and collaborative work environments.Effectively allocating resources within the team to ensure each team member contributes optimally to the bidding and post-bidding process.Identifying training needs and facilitating the professional development of team members to enhance their skills in bid preparation.Overseeing the workflow and timelines of the team to meet deadlines and ensure timely submission of competitive tasks.Spearheaded the seamless transition from successful bids to the transaction phase, actively engaging in coordinating with cross-functional teams.Implementing quality control measures to ensure the accuracy and completeness of documents and associated materials.Coordinating with various internal departments, such as Finance and marketing, to gather relevant information and ensure a cohesive approach in the bidding and acceptances process.Conducting regular performance evaluations for team members, providing feedback, and identifying areas for improvement. Identifying and evaluating property acquisitionsMaintaining effective relationships with clients, partners, real estate agents, and other stakeholders to facilitate goal achievement. Show less

  • Licenses & Certifications