Experience

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  Cgs romania

  Jan 2014 - Feb 2015

  Customer service consultant

  Technical support assistance for US based customers.KIP:Member SatisfactionIssue ResolutionHandle TimeSalesQuality/Procedural MetricTeamwork

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  Verizon media

  Mar 2015 - Nov 2020

  Content writer/ technical writer

  Created, edited, revised, and maintained online help content for Verizon Media brands across10 languages and 24 locales, supporting more than 10 million visitors each month. Brandsinclude Yahoo, AOL, TechCrunch, HuffPost, and others.▪ Worked with product, engineering, marketing, legal, privacy, brand, program management, andoperations teams throughout development cycles and user acceptance testing.▪ Studied product samples and talked with product designers and developers.▪ Identified areas of growth and improved content, using SEO best practices and Web Analytics.▪ Developed and delivered training to new additions to our team.▪ Developed content strategy to support product releases and guaranteed on-time delivery withinput from stakeholders and customer feedback.▪ Worked with internal teams to obtain an in-depth understanding of the product and thedocumentation requirements.▪ Worked with call center managers to develop agent process/policy articles for the company'sinternal knowledge base.▪ Organized and wrote supporting help articles for products.▪ Used photographs, drawings, diagrams, animation, and charts that increase users’understanding.▪ Revised documents as new issues arised.▪ Performed periodic audits to identify areas of opportunity/growth.▪ Created and maintained the information architecture.▪ Daily use of HTML, Snagit, JIRA, Salesforce Knowledge, MS Office, and Google Suite. Afișează mai puține

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  Uipath

  Nov 2020 - now

  Technical writer

  ▪ Studied product samples and talked with product designers and developers.▪ Identified areas of growth and improved content.▪ Worked with product, engineering, and program management teams throughout development cycles and user acceptance testing.▪ Developed content strategy to support product releases and guaranteed on-time delivery withinput from product teams.▪ Worked with internal teams to obtain an in-depth understanding of the product and thedocumentation requirements.▪ Revised documents as new issues arose.▪ Performed periodic audits to identify areas of opportunity/growth.▪ Created and maintained the information architecture.▪ Daily use of Markdown, HTML, Snagit, JIRA, MS Office, and Google Workspace. Afișează mai puține