Adnan Pervaiz

Experience

• 

  PTCL

  Mar 2008 - Jun 2020

  Floor Manager

  • Call Center Executive to Team lead technical support • Team Lead Information helpline• Team lead Email support • Team lead webchat support • Team lead social media support

• 

  Software Alliance

  Jan 2018 - Jan 2020

  Word Press Developer Expertise in E-Commerce Store On-Page Optimization OFF Page Optimization Google Analytics I am running Multiple Bussiness Face book Pages for Customers

  • Web Developer

    Jan 2019 - Jan 2020

  • Search Engine Optimization Executive

    Jan 2019 - Jan 2020

  • Facebook & Instagram Advertiser

    Jan 2018 - Jan 2020
• 

  PTCL.Official

  Nov 2020 - now

  Experienced Digital Strategist with a proven track record of driving innovative customer engagement solutions at PTCL and Ufone. Spearheading strategies for web chat, social media, external websites, and mobile applications to enhance digital experiences and customer support.Pioneered the development of Live Chat and WhatsApp bots for Ufone and PTCL, delivering real-time, accurate support and facilitating seamless customer interactions. Skilled in planning and executing web, email, social media, and display advertising campaigns, with a focus on measurable impact on customer satisfaction.Expertise includes conducting in-depth social media and web behavior analysis, overseeing user group creation, and fostering connected communities to improve communication flows across organizational and external channels. Passionate about identifying emerging trends, leveraging content insights, and implementing solutions that elevate user experiences and drive platform adoption.A proactive leader committed to aligning digital strategies with customer needs, enhancing workflows, and empowering teams to achieve operational excellence. Show less

  • Manager Customer Communications & Digital Interactions

    Nov 2022 - now

  • Assistant Manager Digital Contact Center

    Nov 2020 - now