Peter Mbugua

Experience

• 

  Kenya Red Cross

  May 2014 - Dec 2015

  Volunteer

  Dedicated Volunteer with the Red Cross contributing expertise in first aid, program management, and community engagement. Proficient in planning and executing impactful first aid and life skills training programs for high school students, achieving a notable 70% success rate. A proactive participant in organizing community events and serving as a reliable first aider for various occasions. Known for recommending and driving community-driven initiatives to enhance program effectiveness.

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  Samasource

  Jan 2016 - May 2020

  Experienced Quality Analyst with a proven track record of maintaining client quality thresholds, optimizing team performance, and driving data-driven decision-making. Adept at conducting quality audits, coaching associates, Training project guidelines and compiling insightful reports. Skilled in performance assessments, calibration sessions, and fostering a growth-oriented team environment. Experienced Service Delivery Associate specializing in training data for machine learning models. Proficient in data processing, annotations and discrepancy resolution. Committed to delivering excellence by exceeding set metrics and fostering a collaborative team environment. A trailblazer in team-bonding initiatives, demonstrating leadership skills and logistical expertise.

  • Quality Analyst

    Dec 2017 - May 2020

  • Service Delivery Agent

    Jan 2016 - Nov 2017
• 

  Sama

  Jul 2020 - Nov 2023

  Lead Quality Analyst

  Experienced Lead Quality Analyst with a proven track record of enhancing quality assurance processes, utilizing data-driven decision-making, and fostering team growth. With expertise in implementing data visualization solutions, process automation, and mentoring initiatives to drive continuous quality improvements. Additionally, skilled in data analysis, Lean management, stakeholder engagement, and establishing SOPs to streamline operations and achieve exceptional project outcomes.

• 

  Bio Food Products Ltd | Certified B Corp 🌍

  Dec 2023 - now

  Trade Analyst

  My core responsibility is to reduce product returns (expired and damaged goods) to 0.7% of total sales, a significant improvement from 2.4%. I drive this through process automation, streamlined GRN workflows, and operational accountability. Key initiatives include faster collections, team accountability, short-expiry tracking, enhanced product verification, and automated credit note workflows, all aimed at minimizing losses and optimizing inventory management.Beyond GRN oversight, I lead Salesforce implementation and management, ensuring it serves as a strategic tool for cross-departmental efficiency. I oversee daily administration, troubleshoot technical issues, and provide user training. Additionally, I identify opportunities for other departments to leverage Salesforce data and pitch SAT features that support interdepartmental growth and efficiency. Show less