Jennifer Hayes, MBA

Experience

• 

  Walgreens

  May 2004 - now

  • Implemented an inventory management application chainwide in over 9,000 stores, as part of the largest retail deployment of SAP in the world, which created a unified and seamless system for managing the supply chain at all retail locations• Designed, deployed, and delivered a training, engagement, and communication journey to approximately 300,000 global team members – training was done in 50+ waves of deployment and delivered in English and Spanish • Create and maintain content in global SharePoint and oversee knowledge management design, development, and quality assurance process + work with business partners to understand requirements and build solutions to meet those needs • Coordinated the implementation of Microsoft Teams for all Walgreens retail locations during the COVID-19 pandemic, including creating training documents and hosting training calls for 500+ employees Show less • Managed daily operations for retail and pharmacy in for 17 stores and 6 Specialty Onsite Pharmacy Clinics in the 4th highest volume district in Chicago – stores generated $315M in yearly sales • Responsible for the hiring, retention, and development of 500+ team members + created inclusive environment for diverse employee and customer population• Managed Walgreens Pharmacy partnerships with local hospitals to promote health and wellness, including vaccination clinics, 5k walks, and HIV/AIDS and Hep C education programs – top district for flu immunization program in FY17• Opened two new Specialty Pharmacy Onsite Clinics at St. Joseph and Howard Brown hospitals, including hiring and training employees, developing relationships with hospital staff, managing construction of the buildings, and passing all city and pharmacy inspections and licensing Show less • Responsible for 7 stores, 250+ team members, and $60M in yearly sales in the city of Chicago• Conducted a minimum of two store visits per month, ensuring policies and procedures were followed correctly• Drove customer service, sales, and employee engagement initiatives in individual store and community locations, securing optimum performance – this was done by leading with kindness and compassion and creating an inclusive environment • Built and nurtured community relationships by organizing events to promote health awareness and support charities, including planning and coordinating vaccine clinics with churches + donating time and resources to community festivals • Organized and implemented team building days that focused on business mission, vision, and goals, and how each team member contributes to organizational success Show less • Managed 3 stores in the suburbs of Chicago, including one of the highest volume non-24-hour locations + relocated one location which exceeded 1st and 3rd year revenue estimates• Redesigned the store layout, merchandise displays, and cleaning protocols – store awarded most improved profit in 2009• Responsible for district people management and development, including business management intern program and mentoring 4 team members to grow into store manager roles • Analyzed and monitored inventory and sales trends, keeping products in stock and available for patients and customers Show less

  • Director of Transition Support | Pharmacy Renewal

    Dec 2022 - now

  • District Manager on Special Assignment – Retail & Finance Transformation Store Operations

    Dec 2016 - Nov 2022

  • District Manager

    May 2015 - Nov 2016

  • Community Leader

    Nov 2011 - Apr 2015

  • Store Manager

    Aug 2007 - Oct 2011

  • Assistant Store Manager

    May 2004 - Jul 2007
• 

  Jenny Hayes Coaching

  Jan 2014 - now

  Founder & Chief Executive Officer

  • Develop customized training and nutrition plans for triathlon and multi-sport athletes, including Ironman athletes, runners, cheerleaders, gymnasts, and soccer players – age range of clients vary from age 5 to 60+ • Meet with athletes and life coaching clients – create stimulating, challenging, and achievable plans to help client grow as athletes and humans• Create and maintain Athlete Mastermind Membership, a paid monthly group coaching container – includes, recording a monthly podcast + group meditation, plus recipes, training tips, and journal prompts Show less