Tracy Smith Jr., ARM

Experience

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  IGC Flooring

  Feb 2007 - Apr 2008

  Field Operations Manager

  •Completed weekly residential and commercial consultations•Managed 20+ employees in daily residential/commercial operations •Wrote and prepared job proposals•Collected payments for reservations and completed services•Monitored and managed all advertisement/lead tracking programs•Addressed customers complaints and concerns•Completed weekly trainings, scheduling, and payroll•Responsible for ordering and overseeing the delivery of needed supplies/materials •Updated company’s website and directory Show less

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  Gold's Gym

  May 2008 - Sept 2014

  Sr. Fitness Consultant

  •Provided assistance in the daily operations •Maintained and monitored fitness center to ensure compliance with all rules/regulations/policies•Completed weekly/monthly reports and prepared projections for upper management•Maintained high levels of customer care and addressed complaints•Completed all clerical and paperwork required for programs or services•Assisted with creating and setting up for programs/special events •Conducted monthly training sessions•Promoted the brand, products, and services•Established, organized, and maintained files/records/other related materials•Managed the flow of telephone calls and visitors •Responsible for follow ups to assure that necessary actions or commitments were properly and promptly executed Show less

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  Bozzuto

  Sept 2014 - May 2018

  •Responsible for managing resident retention•Manage sales team day-to-day operations•Manage projects and components of larger projects, for property occupancy, decreasing vacancies, increasing revenues and reporting•Analyze Yardi reports for monthly and weekly trends•Assist Property Manager with creating purchase orders and paying invoices through Yardi Pay Scan•Assist Residents Accountants Manager with the completion of OME/AME•Oversee monthly Out Reach program•Respond to all completed residents and prospects surveys, assuring satisfaction •Resolve customer and staff concerns/issues•Coach Sales and Marketing Associates, as well as assist with training •Monitor leasing velocity and make recommendations for specials•Ensure availability is accurate (rental move in date, move out dates, and premiums charges)•Assist with the preparation of the office budget, tracking expenses and preparing information regarding overages or accounts with large balances•Maintain a high performing, customer focused team through mentoring and professional development while leading by example •Set and contribute to achievement of leasing benchmarks through monthly goals for the property through individual efforts and mentoring team Show less •Assisted Sales and Marketing department with prospecting and appointment-setting•Physically displayed amenities and model homes to prospective residents •Helped create community awareness by hosting open house events, providing local businesses/residents with informational brochures, social events, etc•Executed new and renewal lease agreements•Ensure an adequate amount of office supplies, sales material, and general tools were available •Demonstrated excellent customer service and assistance to all, while maintaining a high level of professionalism •Performed new move-in inspection and walk-through•Completed weekly property reports, competitor calls, social media updates, etc•Serviced resident/applicant records and files for applications, security deposits, memos, and agreements •Updated social media platforms (Facebook, Twitter, Instagram, and Pinterest) Show less

  • Property Manager/Assistant Property Manager

    Jul 2015 - May 2018

  • Sales and Marketing Associate

    Sept 2014 - Aug 2015
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  Panco Management Corporation

  May 2018 - Mar 2019

  Maintenance Supervisor
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  BHOM Student Living

  Mar 2019 - May 2022

  Building Engineer
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  Choice Hotels

  May 2022 - now

  Sr Facilities Manager