Stephen Curry

Experience

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  British Rail

  Jan 1986 - Jan 1995

  • Travel Centre

    Jan 1987 - Jan 1995

  • Trainee

    Jan 1986 - Jan 1987
• 

  GNER

  Feb 1995 - Jan 2005

  • Catering Equipment Manager

    Jan 1998 - Jan 2005

  • Call Centre Team Manager

    Feb 1995 - Oct 1998
• 

  East Coast main line ltd

  Jan 2005 - Dec 2011

  Catering Logistics Manager
• 

  Looking for the next opportunity

  Dec 2011 - Jul 2012

  Actively seeking the next opportunity

  Looking for the next opportunitty, in Customer Service areas, Operational Management, Logistics and Warehouse departments.

• 

  Northern Rail

  Jul 2012 - Aug 2022

  I lead and manage a team of 6 Conductor Team Managers across 4 location with a conductor establishment of 131. Management of safety within the CTM team, providing a balance between delivering safety responsibilities and other aspects of the role.Champion and promote outstanding customer service to our front line people, engaging with all stakeholders that have a customer ‘touch point’. Promote a learning culture to drive continuous improvements in customer serviceDevelop schemes for customer service improvements across business functions – maintaining optimum use of resource at all times. Implement revised rosters as required ensuring most efficient use of resources.Effective management of traincrew depots, including the identification and implementation of improvements to ensure greater efficiency and cost effectiveness.Manage the customer service relationship with other TOCs and external stakeholders.To deliver improvements in customer service and journey experience. Monitor and address areas of non consistency within the delivery of customer service. Monitoring of key services which regularly fail PPM Show less I lead and direct 25 members of staff across 20 Stations ensuring all aspects of sales, retailing and safety standards are completed to high standards and in the provision of excellent customer service. Protection of the company’s revenue at stations through compliance with the requirements of internal procedures. Ensuring that a high standard’s of maintenance and cleanliness is upheld, which meet all required health and safety and service quality standards. I conduct welfare, disciplinary, grievance and other human resource interviews and have a responsibility for ensuring effective coaching, feedback and training procedures are in place to aid the personal development of 58 team members. Established and created a positive working relationship with other train operating companies, the British Transport police, Transport for Greater Manchester and l with local Station Adopter groups. Show less

  • Customer Service Delivery Manager

    Mar 2014 - Aug 2022

  • Station Manager Area West

    Jul 2012 - Mar 2014
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  Northern Railway

  May 2015 - Aug 2022

  Operational Change Manager

  • Co-ordinated management of the key change projects within Operations, ensuring efficient practical delivery in line with overall change criteria.• Provide management support, resource management and management control of Operations projects and risks ensuring any collaborative opportunities have been exploited.• Development of assigned projects in order to be delivered successfully.• Identify and manage project interdependencies and consequences - to maximise return on investment and challenge inefficiency to drive up benefits • Identify and manage project interdependencies and consequences - to maximise return on investment and challenge inefficiency to drive up benefits Show less

• 

  Northern

  Aug 2022 - now

  TRU Operations Training & Simulation Development Manager