Manish Mishra

Experience

• 

  Jaiprakash Associates Limited

  May 2001 - Aug 2006

  SYSTEM ANALYST
• 

  Italcementi Group

  Aug 2006 - Aug 2010

  Dy. Manager- IT
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  IBM Global Business Services

  Aug 2010 - Aug 2014

  Application Architect: SAP.Basis
• 

  HCL Technologies

  Aug 2014 - Aug 2021

  • Prepared the project plan for SAP application migration to the Azure platform and kept track of the project deliverables as per the milestone schedule.• Communicate changes and decisions in a timely manner• Develop best practices and tools for project execution and management• Work with the management to identify and address any issues that may impact the project• Resolves project issues, mitigates risks, and manages scope change requests for all development sprints• Act on items identified in retrospectives. Implement process improvements in future sprints for continuous improvement• Provide project progress reports to the project team, stakeholders, management, and executives• Planning for SAP application move groups and cutover plan• Worked on the Migration approach strategy and analysis of the risk impact pre-post migration• Responsible for HLD and LLD documents for the target SAP landscape.• Conducted workshop with OpCo and key business user• Co-ordinate with the infrastructure (Storage/Unix/Backup/Monitoring) team• Prepare & review SAP application validation strategy for IT smoke testing, functional testing and interface integration testing• Organized Weekly/Monthly review meetings with various stakeholders and sponsors on project status update• Managed Internal Quality and process audits for the projects.• Managed the RAID log and implemented appropriate actions.• Project transition to the operation team after hyper-care support Show less Client Management• Managing Unilever's (Global) IT operations to ensure that the operation staff follow service agreements in all aspects.•Responsible for providing 24/7 production support meeting SLA requirements with a team onsite and SAP support across the globe.•Working closely with key business users and IT teams to gather requirements and execute the deliverables as per acceptance.•Transforming business requirements into strategic solutions.•Prepare & review project status reports with the IT leadership team.SAP Landscape Management •Assure that the SAP landscape meets the business requirements for Optimal performance, Scalability, Availability, Simplified management and Business continuity.•Assist SAP application business IT tower lead with project day-to-day operations, landscape management & risk assessment for new technology implementations, and technical discussion on possible solutions & implementations.•Providing leadership & guidance in managing, monitoring and improving IT service lifecycle, including deployment, patching, upgrade, security, availability, configuration and capacity management.•Manage the decommissioning of SAP's landscape.•Manage planned and unplanned activity and coordinating between multiple Shift Leads.SAP ITM/Change Management/Release Management/Incident Management•Ensure that complete information on configuration & development has been updated in the change request and required approval received before implementation.•Review of RCA on all critical incidents and problem tickets within a time window of incident resolution•Manage ITM windows for all change requests (CR) and DR tests.•Ensure proper validation and health checks have been conducted and updated to update records before closing.Compliance, Audit & JML•Manage & delivering IT audits, User management and audits (Sox Compliance)•Support internal/external audits and regulatory compliance initiativesSOW/Contract, Billing Management and Automation Show less

  • Project Manager - SAP Basis Azure Migration

    Apr 2020 - Aug 2021

  • Operation & Delivery Manager - SAP Enterprise Application

    Aug 2014 - Mar 2020

  • Lead Consultant – Sap Basis

    Aug 2014 - Oct 2015
• 

  Accenture Solutions Private Ltd

  Aug 2021 - now

  Service Delivery Manager - SAP Services

  Managing SAP services by managing resources, risks, budgets, and client relationships. Enhancing customer satisfaction through SAP service delivery for MSM projects.