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Patty Ferme

Patty Ferme

Co-Founder; Executive Director

Followers of Patty Ferme94 followers
location of Patty FermeDallas, Texas, United States

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  • Timeline

  • About me

    Mgr Office Operations at Texas Health Resources

  • Education

    • The University of Texas at Austin

      -
      Bachelor's degree Computer Science

      Activities and Societies: Student Orientation Advisor, Student Orientation Front Office Administrator Student Orientation Advisor, Office Administration for Student Orientation, Volunteer at Texas Relays, other campus volunteer activities.

    • The University of Texas at Austin

      -
      Bachelor's degree Computer Science

  • Experience

    • Immunocise, A Nonprofit Organization

      Apr 1992 - Apr 1998
      Co-Founder; Executive Director

      - Spearheaded incorporation of nonprofit organization that provided health/wellness offerings for terminally ill individuals.- Generated grant applications to government and private agencies.- Directed marketing efforts via local, state and national venues.- Established Board of Directors that included community leaders, business owners and physicians.- Developed and managed the annual corporate operating budget.- Managed Administrative office and all volunteers.- Oversaw planning and organization of fund raising events.- Won Emerging Organization Award from Texas Human Rights Foundation. Show less

    • Nokia

      Jan 1999 - Jan 2009
      Process/Project Mgr

      * Managed global projects designed to improve content, quality and customer satisfaction of product releases.* Led high profile assignment projected to turn around dissatisfied clients and improve customer scorecard, enlisting management/executive stakeholders globally.* Streamlined/improved Care Product Lifecycle Support processes aiding 50% resource reduction of North American production and repair services.* Supported development of end-to-end Retail-go-to-Market processes that identified roles, responsibilities and lines of communication between divisions and functional organizations. Show less

    • Texas Health Resources

      Oct 2011 - now
      Mgr Office Operations, Assistant to COO, Volunteer

      * Lead staff of 6 Administration personnel; hire, coach, manage-up those not perfoming to expectations.* Improve operational processes to improve patient experience and employee performance/engagement.* Financial oversight for administrative cost centers.* Operations support for 8 physyicans, 2 nurses, 14 clinicians/SWs/Intake personnel.* Represent hospital Administration at hospital events and on key committees*Assigned as Press Ganey contact person for Texas Health Dallas (THD)* Volunteer Patient Ambassador at THD; redesigned program and trained new Ambassadors Show less

  • Licenses & Certifications

    • Lean Six Sigma