Amit Mehra

Amit Mehra

Software Engineer

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location of Amit MehraSingapore

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  • Timeline

  • About me

    Leader Finance - Customer Experience (CX)

  • Education

    • Bhavan's A.H. Wadia High School

      -
    • Mother's International School

      -
    • Modern School

      1997 - 1999
    • University of Cambridge

      2009 - 2010
      Master of Business Administration Strategy, Innovation and Consulting

      Activities and Societies: • Member of Consulting and Technology Special Interest Groups • Member of Cambridge University Technology and Enterprise Club (CUTEC) • Director - Hughes Hall Business Society • Member of JBS Badminton Team Consultant (Cambridge MBA Global Consulting Project) at Google, UK• Consulting engagement with the Adwords Reseller team at Google, UK to identify potential resellers in the EMEA region• Reviewed 20+ countries in the region and recommended potential partnerships in various industries for business development.MBA Internship - Global Grow Services Initiative, Cisco Systems• Formulation of ROI methodology and Risk analysis for Top Service Provider & Enterprise accounts• SSM… Show more Consultant (Cambridge MBA Global Consulting Project) at Google, UK• Consulting engagement with the Adwords Reseller team at Google, UK to identify potential resellers in the EMEA region• Reviewed 20+ countries in the region and recommended potential partnerships in various industries for business development.MBA Internship - Global Grow Services Initiative, Cisco Systems• Formulation of ROI methodology and Risk analysis for Top Service Provider & Enterprise accounts• SSM of the Future Program: Value proposition of the Service and Support Manager (SSM) role as strategic advisor for the top accounts Consultant (Cambridge MBA Global Consulting Project) at Thomson Reuters, UK• Develop Contact Centre strategy for Thomson Reuters, UK• Identify various emerging contact centre models (including Cloud Computing and SaaS) and evaluate the possible opportunities in order to retain a position of strategic leadership Show less

    • Delhi University

      1999 - 2003
      Bachelor of Information Technology Information Technology
  • Experience

    • Nucleus Software

      Jan 2003 - Jan 2004
      Software Engineer

      • Involved in the software development of core banking product - FinnOne• Coordinated with the different business teams to understand their business requirements• Product deployment and client engagement at ICICI Bank, Bombay

    • Infosys Technologies Ltd

      Jan 2004 - Apr 2007
      Programmer Analyst

      • Member of Nortel Networks Wireless Center of Excellence • Involved in the Design and Implementation of next generation Nortel products • Appointed Project Software Quality Advisor for Nortel Offshore Development Center and achieved process optimization and quality improvements

    • Nokia Siemens Networks

      Apr 2006 - Aug 2009
      Project Manager (Development)

      Project Manager (Development), Business Support Systems• Led and managed multidisciplinary teams across various locations (Germany, Poland and India) to develop new and customised Intelligent Networks solutions• Managed client relationship for major telecommunication clients, including Vodafone, Telenor Group and DiGi• Improved customer relationships by meeting clients and resolving their concerns, resulting in increased customer satisfaction and repeat business• Conceptualised and presented proposals for new services and solutions within the Intelligent Networks business unit Show less

    • Cambridge Judge Business School

      Sept 2009 - Aug 2010
      Reading for an MBA Degree
    • Google

      Feb 2010 - Apr 2010
      Consultant (Cambridge MBA Global Consulting Project)

      • Consulting engagement with the Adwords Reseller team at Google, UK to identify potential resellers in the EMEA region• Reviewed 20+ countries in the region and recommended potential partnerships in various industries for business development.

    • Cisco

      Sept 2010 - now

      • Interface with Unified Computing System (UCS) customers and account teams to help structure deals from Cisco Technical Services perceptive• Liaison with Data Center & Virtualization Product Management and Marketing teams to develop and socialize Data Center service offerings• Interface with the Virtual Computing Environment (VCE) Client Solution Leads and Solution Support Teams on product and service deals• Liaison with VMware, EMC and Cisco Account and Entitlement teams to manage support for VCE customers• Formulation of ROI methodology and Risk analysis for Services ROI Tool Show less

      • Finance Leader - Customer Experience (CX), APJC

        Jan 2023 - now
      • Customer Experience - Finance Leader, APJC

        Aug 2021 - Dec 2022
      • Credit & Risk Management - Leader for India, Japan & ASEAN

        Sept 2017 - Jul 2021
      • Commercial Office - Global Lead

        Apr 2016 - Aug 2017
      • Commercial and Business Development Manager - Services (APAC)

        Aug 2012 - Mar 2016
      • Commercial and Business Development Manager (Europe)

        Sept 2010 - Jul 2012
  • Licenses & Certifications

    • Cisco Consulting Development Program - (Adjudged the Best Team in the program)

      Cisco
      Jun 2015
    • Executive Leadership Programme (ISB-Cisco)

      Indian School of Business
      Nov 2022
    • ITIL® Foundation Certificate in IT Service Management

      PeopleCert
      Jan 2015
    • Cisco Finance Leadership Program (FLP)

      Cisco
      Jul 2021
    • Certificate in Commercial Credit

      Moody's Analytics
      Mar 2018
    • Mentor at Mentor Together

      Mentor Together
      May 2020
      View certificate certificate
    • Lean Six Sigma Yellow Belt Assessment

      Cisco
      Mar 2020
    • Board Member - Cisco Systems India PF Trust

      Cisco
      Aug 2019
    • Cisco Advanced Manager Series (CAMS)

      Cisco
      Dec 2014
  • Volunteer Experience

    • Mentor

      Issued by Mentor Together on May 2020
      Mentor TogetherAssociated with Amit Mehra