
Amit Mehra
Software Engineer

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About me
Leader Finance - Customer Experience (CX)
Education

Bhavan's A.H. Wadia High School
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Mother's International School
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Modern School
1997 - 1999
University of Cambridge
2009 - 2010Master of Business Administration Strategy, Innovation and ConsultingActivities and Societies: • Member of Consulting and Technology Special Interest Groups • Member of Cambridge University Technology and Enterprise Club (CUTEC) • Director - Hughes Hall Business Society • Member of JBS Badminton Team Consultant (Cambridge MBA Global Consulting Project) at Google, UK• Consulting engagement with the Adwords Reseller team at Google, UK to identify potential resellers in the EMEA region• Reviewed 20+ countries in the region and recommended potential partnerships in various industries for business development.MBA Internship - Global Grow Services Initiative, Cisco Systems• Formulation of ROI methodology and Risk analysis for Top Service Provider & Enterprise accounts• SSM… Show more Consultant (Cambridge MBA Global Consulting Project) at Google, UK• Consulting engagement with the Adwords Reseller team at Google, UK to identify potential resellers in the EMEA region• Reviewed 20+ countries in the region and recommended potential partnerships in various industries for business development.MBA Internship - Global Grow Services Initiative, Cisco Systems• Formulation of ROI methodology and Risk analysis for Top Service Provider & Enterprise accounts• SSM of the Future Program: Value proposition of the Service and Support Manager (SSM) role as strategic advisor for the top accounts Consultant (Cambridge MBA Global Consulting Project) at Thomson Reuters, UK• Develop Contact Centre strategy for Thomson Reuters, UK• Identify various emerging contact centre models (including Cloud Computing and SaaS) and evaluate the possible opportunities in order to retain a position of strategic leadership Show less

Delhi University
1999 - 2003Bachelor of Information Technology Information Technology
Experience

Nucleus Software
Jan 2003 - Jan 2004Software Engineer• Involved in the software development of core banking product - FinnOne• Coordinated with the different business teams to understand their business requirements• Product deployment and client engagement at ICICI Bank, Bombay

Infosys Technologies Ltd
Jan 2004 - Apr 2007Programmer Analyst• Member of Nortel Networks Wireless Center of Excellence • Involved in the Design and Implementation of next generation Nortel products • Appointed Project Software Quality Advisor for Nortel Offshore Development Center and achieved process optimization and quality improvements

Nokia Siemens Networks
Apr 2006 - Aug 2009Project Manager (Development)Project Manager (Development), Business Support Systems• Led and managed multidisciplinary teams across various locations (Germany, Poland and India) to develop new and customised Intelligent Networks solutions• Managed client relationship for major telecommunication clients, including Vodafone, Telenor Group and DiGi• Improved customer relationships by meeting clients and resolving their concerns, resulting in increased customer satisfaction and repeat business• Conceptualised and presented proposals for new services and solutions within the Intelligent Networks business unit Show less

Cambridge Judge Business School
Sept 2009 - Aug 2010Reading for an MBA Degree
Google
Feb 2010 - Apr 2010Consultant (Cambridge MBA Global Consulting Project)• Consulting engagement with the Adwords Reseller team at Google, UK to identify potential resellers in the EMEA region• Reviewed 20+ countries in the region and recommended potential partnerships in various industries for business development.

Cisco
Sept 2010 - now• Interface with Unified Computing System (UCS) customers and account teams to help structure deals from Cisco Technical Services perceptive• Liaison with Data Center & Virtualization Product Management and Marketing teams to develop and socialize Data Center service offerings• Interface with the Virtual Computing Environment (VCE) Client Solution Leads and Solution Support Teams on product and service deals• Liaison with VMware, EMC and Cisco Account and Entitlement teams to manage support for VCE customers• Formulation of ROI methodology and Risk analysis for Services ROI Tool Show less
Finance Leader - Customer Experience (CX), APJC
Jan 2023 - nowCustomer Experience - Finance Leader, APJC
Aug 2021 - Dec 2022Credit & Risk Management - Leader for India, Japan & ASEAN
Sept 2017 - Jul 2021Commercial Office - Global Lead
Apr 2016 - Aug 2017Commercial and Business Development Manager - Services (APAC)
Aug 2012 - Mar 2016Commercial and Business Development Manager (Europe)
Sept 2010 - Jul 2012
Licenses & Certifications

Cisco Consulting Development Program - (Adjudged the Best Team in the program)
CiscoJun 2015
Executive Leadership Programme (ISB-Cisco)
Indian School of BusinessNov 2022
ITIL® Foundation Certificate in IT Service Management
PeopleCertJan 2015
Cisco Finance Leadership Program (FLP)
CiscoJul 2021
Certificate in Commercial Credit
Moody's AnalyticsMar 2018- View certificate

Mentor at Mentor Together
Mentor TogetherMay 2020 
Lean Six Sigma Yellow Belt Assessment
CiscoMar 2020
Board Member - Cisco Systems India PF Trust
CiscoAug 2019
Cisco Advanced Manager Series (CAMS)
CiscoDec 2014
Volunteer Experience
Mentor
Issued by Mentor Together on May 2020
Associated with Amit Mehra
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