Alyson Sullivan

Experience

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  Gap

  Sept 2020 - Aug 2021

  Sales Associate

  • Provided guests with a personalized shopping experience to match their needs with available products• Educated clients on company loyalty and financing programs• Surpassed company goal expectations in loyalty and financial options • Trained and mentored junior associates in company policies and processes

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  Cloth & Flame

  Sept 2021 - May 2022

  Food Server

  - Provided food and beverage service to high-end clients - Assisted team members in event set-up, including tables, decorations, lighting, and greenery - Aid with event layout and clean up/tear-down at completion

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  Enchantment Resort

  May 2022 - Aug 2022

  Guest Services Representative Intern

  - Supervised and trained new team members - Presented Forbes Magazine Standards in customer service - Provided a personalized and proactive experience to distinguished guests - Completed daily financial and administrative duties - Answered guest phone calls in a courteous and professional matter

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  Southwest Hospitality Management, LLC

  May 2023 - May 2024

  Front Desk Supervisor

  - Took on supervisory role at the front desk and completed manager tasks relating to billing, point redemption, and invoices. - Cross trained new hires on hotel operations including housekeeping, front desk, and breakfast - Answered incoming calls and questions regarding guest needs, billing, room bookings, Marriott Bonvoy rewards program, and special accommodations - Utilized FOSSE software to adjust financial transactions, check in/out guests, and complete daily pre-arrival work in addition to providing guests with Marriott Bonvoy five-star customer service Show less

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  White Lodging

  Jun 2024 - now

  Dual Front Desk Manager