Sabo Neychev

Sabo Neychev

Client Consultant

Followers of Sabo Neychev413 followers
location of Sabo NeychevPlovdiv, Plovdiv, Bulgaria

Connect with Sabo Neychev to Send Message

Connect

Connect with Sabo Neychev to Send Message

Connect
  • Timeline

  • About me

    Senior Escalations Escalation Manager at GTT

  • Education

    • Plovdivski universitet 'Paisii Hilendarski'

      2011 - 2015
      Bachelor's degree PSYCHOLOGY

      Qualification for work in the sphere of education, health care, human rights institutions, lawenforcement agencies, army, social institutions, social security and employment bureaus as well asdifferent kinds of consulting practices.Wide spectrum of disciplines are studied (logic, esthetics, anthropology, sociology, economy,foreign languages), as well as many specialized disciplines: cognitive psychology, psychology ofpersonality, social psychology, special psychology… Show more Qualification for work in the sphere of education, health care, human rights institutions, lawenforcement agencies, army, social institutions, social security and employment bureaus as well asdifferent kinds of consulting practices.Wide spectrum of disciplines are studied (logic, esthetics, anthropology, sociology, economy,foreign languages), as well as many specialized disciplines: cognitive psychology, psychology ofpersonality, social psychology, special psychology, clinical psychology, consulting psychology, socialpsychology, special psychology, clinical psychology, consulting psychology, psychology for law, militarypsychology, pedagogical psychology and others. Specialized practice is included in the curriculum. Show less

  • Experience

    • BNP Paribas

      Oct 2015 - May 2016
      Client Consultant

      Working with end clients on applying for crediting.Upselling company services to customers.Working with sensitive client documentation during application period.Managing difficult conversations with end customers

    • Sixty K Ltd (60K)

      May 2016 - Mar 2019
      Technical Support Representative

      Providing broad technical and client support to end customers.Assisting clients with updating contract information, according GDPRcompliance.Helping as a mentor to new hires.Assisting customers with billing and account management.Providing trainings during the induction period of new recruits.

    • GTT

      Mar 2019 - now
      • Senior Operations Escalation Manager

        Nov 2024 - now
      • Senior Incident Manager

        Oct 2022 - Dec 2024
      • Incident Manager

        Nov 2020 - Oct 2022
      • Service Desk Engineer

        Mar 2019 - Nov 2020
  • Licenses & Certifications

    • Fortinet Network Security Expert Level 3: Certified Associate

      Fortinet
      Sept 2023
    • Fortinet Network Security Expert Level 2: Certified Associate

      Fortinet
      Sept 2023
    • Fortinet Network Security Expert Level 1: Certified Associate

      Fortinet
      Aug 2023
    • ITIL® Foundation

      PeopleCert
      Nov 2023