Fajar Faezal

Experience

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  PT. Samsung Telecommunication Indonesia (STIN)

  Jul 2004 - Jan 2006

  Sr. VAS Engineer and Operator

  - Performed daily check routines for various systems and conducted troubleshooting- Responsible for WAP Proxy Gateways, Portal System, Data Core Networks, Prepaid Packet System, SMS GSM Roaming Gateways, Instant Voice Message in CDMA projects- Conducted training for VMS and WAP Gateways for customers Served as team leader for the local VAS team

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  First Hop

  Jan 2006 - Mar 2008

  Technical Account Management/Technical Consultant

  - Maintained relationships with partners and customers, handled technical issues on-site- Escalated support cases to higher-level teams and ensured customer satisfaction- Conducted meetings, training sessions, and explanations for partners and customers- Performed daily check routines, troubleshooting, and created necessary documents to support customer needs

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  Siemens

  Jun 2006 - Jan 2006

  Sr.Engineer VAS – Fault & Configuration Management

  - Performed daily check routines for VAS systems and conducted troubleshooting- Responsible for WAP Gateways, AAA, SMSC, MMSC, VMS, USSD, PRBT Systems in Siemens MSO- Involved in reviewing maintenance contracts for VAS systems

• 

  Acision

  Apr 2008 - Jan 2018

  Pre Sales Consultant

  - Supported Sales Director and VP APAC in providing consultancy to local Acision customers- Presented product features, roadmaps, and solutions to customers Provided technical solutions documents and scopes based on Acision products- Supported pricing and created new opportunities with potential customers - Maintained relationships with partners and customers, handling technical issues and features related to Acision products

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  Mavenir

  Jan 2018 - Nov 2022

  PreSales

  - Offered consultancy services to local Mavenir customers, including Telkomsel, Indosat, XL Axiata, and others- Presented product features and roadmaps to customers and planned solutions based on their requirements- Supported the Account Manager in assisting customers with their problems using Mavenir solutions- Handled response to Request for Proposal (RFP) documents and prepared technical solutions based on Mavenir products- Explored partnerships with other Telco operators in Indonesia Lihat lebih sedikit

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  ScaleUpUKM

  Jan 2018 - now

  Digital Marketing Consultant

  Helping small businesses and entrepreneurs grow and scaled up their business in digital era.Supporting all activities for clients :- Internet Presence/Wordpress Development such as Landing Pages and websites corporate and product sites- SEO - Search Engine Optimisation- Email Marketing - Social Media Marketing- Corporate and Product Brand Journey- Google Business Profile Optimization and Management Review,