Baher Hafez

Experience

• 

  Falcon

  Mar 2009 - Dec 2010

  Sales Team Leader

  • Leading 25 Sales Member • Successfully managed sales team Performance And Development • creativity ideas for direct marketing • Invented award-winning methods for exceeding expectation Stars • Successfully managed projects to record 20 % Sales growth • Excellence Training program.

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  Office Express International

  Mar 2011 - Dec 2012

  Frieght and custom clearance specialist

  • The Main Connection Between (Supplier , Marketing And Sales Team , Custom Clearance Team )• Negotiating on the product price to meet the recommended shelf price• Reach an agreement in shipping terms and payment methods• Successfully managed the project to make sure about desired quality

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  Vodafone

  Dec 2014 - now

  -Handle inbound calls received from internal and external customers & provide them with all required information related to the company products and Services.-Ensure that customers problems are managed on an end to end basis including trouble-Shoot customer problem & try to fix it & ensure that the customer feedback is satisfactory.-Handle cases received on productivity system According to Service level in a definite time to reach the best handling time with a perfect quality to ensure high customer satisfaction.-Manage the customer relationship through handling the calls & avoid escalating calls in an efficient and timely manner.-Create a smooth communication channel with different departments to resolve customer problems and requests when needed Show less

  • Human Resources Recruiting Specialist

    Feb 2020 - now

  • Social Media Representative

    Apr 2019 - Feb 2020

  • Software Tester

    Feb 2018 - Apr 2019

  • Senior Multi-Skilled specialist

    Mar 2016 - Feb 2018

  • High value representative

    Dec 2014 - Mar 2016
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  YouTube

  Nov 2021 - now

  Content Creator

  Youtube Channel Help to Educate People For free about Digital marketing in videos that give you all the information as a summary and it's and Arabic Channel

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  Digital Marketing Maximum

  Dec 2021 - now

  Co-Founder

  digital marketing Maximum is a full-service digital Marketing Agency offering services from design and development to marketing your website. Our Motto : Your Success Is Our Success