Josue Silva

Experience

• 

  Texas State Technical College

  Dec 2008 - now

  Serves as the primary Help Desk contact and is responsible for tickets and / or work orders fromcreation to resolution. The Help Desk Analyst manages multiple priorities; follow through on opentickets to completion, and escalate problems as appropriate following Help Desk procedures.Diagnoses and troubleshoots problems with PCs, software, communications devices, servers andnetwork connections as required. Conducts installation, upgrade and overall maintenance of PCdesktop systems, software and peripherals. Demonstrates an increasing level of proficiency inhardware, software, networking and other technologies supported by TSTC Show less Responsible for analyzing computer hardware and computer software, for analyzing and repairingcomputer equipment that hardware and software problems, for providing computer support incomputer hardware operations, for providing user support in computer software operations, fordocumenting all service request and solutions, for setting up and maintaining computer networks,for writing custom software applications, for assigned research and development on computernetwork based projects and for carrying out such duties that may be specified. Show less

  • Application Administrator

    Aug 2022 - now

  • Help Desk Analyst

    Oct 2006 - now

  • Computer and Network Technician

    Dec 2008 - Jun 2011