Melody Thomas

Experience

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  Baltimore City Community College

  Sept 2006 - Sept 2008

  Office Assistant

  Provided administrative support, by maintaining records of faculty/students; organizing workshops and meetings in addition to providing support in payroll processing, multi-line phone coverage and data entry. Assisted students with locating books, materials and gaining information regarding their chosen educational pathways. Supervised and instructed 4+ students in computer literacy with the goal of learning various software, completing the GED or credit recovery coursework to receive their high school diploma. Show less

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  Mayor’s Office of Employment Development

  Jan 2010 - Aug 2010

  General Clerk

  Answered, screened and transferred inbound calls as well as receiving and directingvisitor and clients. Maintained electronic and hardcopy unit logs of payroll records, enrollee and worksite files. Traveled to various sites to interview youths for summer employment and assisted assessment staff in job placement according to youths skills, education and goals. Acted as liaison between Unit supervisors, 100+ worksites and employed youth.

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  Baltimore American Indian Center

  Feb 2012 - May 2017

  Administrative Assistant

  First contact with consumers and team members through phone, email or walk-in visitation. Coordinated office supplies from ordering to receipt. Provided information and referrals by establishing contact with the consumer, assessing the individuals with long and short term needs and identifying resources to meet those needs. Prepared correspondence, documents and compiled data for reports as requested by the BAIC Interim Director. Scanned hard copy documents into self-initiated digital filing system and responsible for maintaining files in addition to assisting personnel with getting access to the files they needed.Implemented additional functions at a supervisory level as the Volunteer Coordinator, supervising over 10 volunteers and managing the operation of the BAIC gift shop. Delegated daily tasks and performed basic cashiering, bookkeeping duties, as well as monitoring and recording gift shop cash, debit and credit card transactions. Assisted in planning and attending community/promotional events to market our community outreach services, museum exhibits, and/or gift shop wares. Show less

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  Baltimarket Virtual Supermarket

  Sept 2012 - Jan 2015

  Neighborhood Food Advocate

  Proficiently used mobile phone, computer and tablet to order groceries via the online/internet ordering system. Distributed flyers notifying residents of upcoming events, meetings and health fairs to inform and explain the processes of the Baltimarket program as well as the delivery and ordering system. Frequented communication and followed up with residents in person and via telephone to ensure adequate use of services. Maintained strong relationships with staff, residents and existing community partners by assisting in mediation to resolve disagreements, reach agreements and clarify issues. Increased awareness and action surrounding food issues and advanced policies for a thriving food system primarily in local food desert communities. Generated additional support by enlisting residents to become Neighborhood Food Advocates for the Baltimarket healthy foods initiative moreover to increase awareness and community involvement. Show less

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  Dynamic Dreamers Inc

  Jun 2013 - Aug 2015

  Summer Camp Instructor

  Tutored and aided elementary aged campers in a classroom setting to sustain and reinforce learning concepts presented by their teachers. Composed lesson outlines for the Camp Director and effected a weekly schedule for each assigned camper. Assisted in organizing and leading a variety of small and large group activities each week; activities includes crafts, songs, games, closing ceremony, swimming, etc. Communicated with parents about campers' experiences and reported concerns to Camp Director.Supported the camp staff in maintaining accurate records including incident reports, logbook documentation and daily attendance. Consistently and diligently enforced and followed all safety guidelines associated with the camp and all program areas. Show less

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  Johns Hopkins Bayview Medical Center

  Aug 2018 - now

  Nursing Unit Secretary

  Performed all clerical and administrative responsibilities for a 36-bed unit while liaising with patients, vistors and attending staff of Doctors, Nurses, Patient Care Technicians and the leading Charge Nurse.Greeted patients, families and visitors in person, and by phone, providing information, directions and documents through friendly and compassionate communitcation. Answered and transferred appropriate calls to physicans, nursing staff and other healthcare personnel and departments.Retrieved or initiated patient medical history and examination files using EPIC software while maintaining confidentiality and compliance with HIPAA regulations.Ensured ample inventory of administrative as well as nursing supplies, while placing orders as needed.Complied with all policies and procedures on an ongoing basis and maintained my work area in compliance with infection control-guidelines. Show less