MD.SAIFUL ISLAM

MD.SAIFUL ISLAM

Technical Support Associate & Team Leader (Networking)

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location of MD.SAIFUL ISLAMDhaka, Bangladesh

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  • Timeline

  • About me

    Data Center & SOC Engineer at Community Bank Bangladesh PLC. IT Professional || Data Center Engr || CCNA || ERP Kaspersky & Microsoft || Cybersecurity || Bank IT

  • Education

    • BUET(Bangladesh University of Engineering and Technology)

      2019 - 2022
      CCNA Network and System Administration/Administrator
  • Experience

    • Goinnovior Technology

      Nov 2020 - May 2021
      Technical Support Associate & Team Leader (Networking)

      Responsibility belongs to-1.) IT Enable Services2.) Checking System and software`s.3.) Install and configure networking device like switch, Router, and other IT assets while needed.4.) Administrate, monitor and maintain servers like Domain Server, Active directory server, Mail server.5.) Providing IT support to all end users and Troubleshooting of all IT related issues.6.) Maintaining IT assets list up-to-date. 7.) IP surveillance and Attendance scanner maintenance.8.) Microsoft office 365 server setup.9.) Kaapersky antivirus server setup.10.) UTM (Unified Threat Management) & Firewall maintenance . 11.) Troubleshooting OS & Outlook. Show less

    • Intelligent Image Management, Inc. (IIMI) USA

      Jun 2021 - Dec 2022
      Senior Data Analyst

      Responsible belongs to-1.) Analyzing handwritten project2.) Responsible for record error3.) Make sure 100% error free database4.) Also check paragraph zoning5.) Making a proper sequence of file formatdocuments6.) Have to sent analyzing file to the Audit team for updating the main database

    • Impress Group

      Dec 2022 - May 2023
      Information Technology Engineer

      Responsibility belongs to-1.) ERP solution 2.) IT Enable Services3.) Checking System and software`s4.) Install and configure networking device like switch, Router, AP and other IT assets while needed5.) Administrate, monitor and maintain servers like Domain Server, Active directory server, Mail server6.) Providing IT support to all end users and Troubleshooting of all IT related issues7.) Maintaining IT assets list up-to-date8.) IP surveillance and Attendance scanner maintenance9.) Microsoft office 365 server setup10.) Kaapersky antivirus server setup11.) UTM (Unified Threat Management) & Firewall maintenance12.) Troubleshooting OS & Outlook13.) IT Hardware maintenance & troubleshoot14.) Cybersecurity Monitoring Show less

    • Community Bank Bangladesh Limited

      May 2023 - now
      Data Center & SOC Monitoring Officer

      1. Data Center Monitoring & Maintenance.2. Monitoring Cyber attack, threat and fraud.3. Ensure network smooth connectivity to all Branch, Sub-branch, ATM, DR and HQ4. Monitor the performance of Mobile Apps, Internet Banking Transactions & ATMMonitoring5. Technology Infrastructure planning, Designing, Deployment, and Operations consisting of the server (Windows and non-Windows)6. Storage, Database, Network, Network security, Middleware, Disaster Recovery Center and Backup 7. Ensure EOD process of CBS, EOD & BOD of CMS, Dispute Management of TOP-UP8. ATM IT related support and monitoring with Alternate Delivery Channel (ADC)9. Update License issues of end user OS, MS Office, and Antivirus10. End user support for workstation management, Bit Locker, webEx, Antivirus, Share Folder, Internet Access, required ICT hardware (PC, Laptop, Printer, UPS, MICR Scanner, Document Scanner, Flatbed Scanner, IP Phone, LAN) to Head Office, Branch, sub-branch and ATM over the country. Show less

  • Licenses & Certifications

    • NSE 2 - Network Security Associate

      Fortinet
      Dec 2020
      View certificate certificate
    • CCNA: Enterprise Networking, Security, and Automation

      Cisco
      Mar 2022
      View certificate certificate
    • Networking Academy Learn-A-Thon 2020

      Cisco
      May 2020
      View certificate certificate
    • Frontend Fundamental

      Pirple
      Apr 2020
      View certificate certificate
    • Google IT Support Professional

      Google
      Aug 2025
      View certificate certificate
    • AML (Anti-Money Laundering) & CFT (Combating the Financing of Terrorism)

      BRAC Bank PLC
      May 2025
    • Basics of Information Security

      BRAC Bank PLC
      May 2025
    • Code of Conduct

      BRAC Bank PLC
      May 2025
    • NSE 1 - Network Security Expert

      Fortinet
      Dec 2020
      View certificate certificate
    • Fundamentals of Enterprise Risk Management

      BRAC Bank PLC
      May 2025