Maredi Mothapo

Experience

• 

  EOH

  Apr 2016 - May 2017

  Technician
• 

  EOH

  Aug 2017 - Jul 2019

  • Workshop Engineer

    Apr 2018 - Jul 2019

  • Windows 10 Upgrade Engineer

    Dec 2017 - Mar 2018

  • Information Technology Field Engineer

    Aug 2017 - Nov 2017
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  IOCO Infrastructure Services

  Aug 2019 - Oct 2023

  Responsibilities ➢ Performing daily backups➢ Sound understanding, desktop, laptops, printers, servers, & network support ➢ Basic knowledge of PC hardware configuration➢ Knowledge of IT best practice & procedure ➢ Office 365 support , troubleshooting, Install, Configure PC hardware and software issues ➢ Network installations (cabling and router configurations) ➢ Service and standards, Quality of Service➢ Auditing and reporting of IT equipment ➢ User support on all package (windows7 & 10, and Office 2013)➢ Sanitizing all used devices and re-image, Imaging new Devises ➢ Responding to and resolving incidents and service requests both remotely and face to face, using specific call handling software. ➢ Password reset and unlock on active directory➢ Office 365 migration➢ Windows 10 upgrade➢ Log all incidents and service requests through the Service Desk tool (SNOW), Track and escalate all calls against SLA, do trend analysis and prepare monthly reports. Show less

  • Field Support Engineer

    Jan 2020 - Oct 2023

  • Field Services Engineer

    Aug 2019 - Dec 2019
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  D2Global IT Solutions

  Jan 2022 - now

  Field Services Engineer
• 

  WELA Empowerment Holdings

  Oct 2023 - now

  Primary: Smart Hands & Feet / Secondary: L1 FSE AV and Collaboration

  Primary role: Smart Hands &Feet• Hardware Installation and Maintenance: Install, configure, and troubleshoot hardware components such as servers, switches, routers, modems, and other network equipment based on the instructions provided by the remote TI support team.• Cabling and Connectivity: Assist with the installation, termination, and testing of network cables, ensuring proper connectivity and adherence to industry standards. • Equipment Rack Mounting: Mount and secure TI equipment into server racks or cabinets, ensuring proper cable management and airflow for efficient operation.• Server and Equipment Reboots: Perform remote-controlled server reboots and power cycling as directed by the remote support team.• Hardware Upgrades and Replacement: Assist with hardware upgrades and replacement of faulty components under the guidance of the remote support team.• Physical Inspections: Conduct visual inspections of equipment, checking for physical damage, loose connections, or indicators of malfunction.• Inventory Management: Maintain accurate records of installed hardware, serial numbers, and locations, and assist with asset management tasks.• Shipping and Receiving: Handle the receipt and shipment of TI equipment, ensuring proper packaging and documentation.• Cable Patching and Testing: Assist with patching and testing network cables to ensure• Remote Hands for Troubleshooting: Work alongside remote IT support personnel to troubleshoot and resolve technical issues that require on-site assistance.• Security Compliance: Adhere to security protocols and access control procedures when granting access to the data centre or equipment rooms.• Documentation: Maintain accurate and detailed documentation of al tasks performed, including any changes made to the IT infrastructure.• Emergency Response: Be available for on-call support and respond promptly to urgent requests, such as system outages or critical hardware failures. Show less