Jade Law

Experience

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  M&S discount

  Aug 2006 - Dec 2007

  Sales advisor

  My role involved assisting customers and following instructions to keep my designated area tidy and presentable as well as keeping my uniform presentable.

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  Louis Tussauds

  Jun 2010 - Aug 2010

  Customer Service and Photographer

  I worked as both a photographer and a sales advisor, in both roles i was constantly in direct contact with the public. During my periods working as a sales advisor i had to handle money and endeavor to be friendly and professional at all times.

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  Hewlett Packard Enterprise

  May 2012 - Jan 2013

  Keyer

  Continuously improve on set targets, working as a team to ensure all deadlines are met and the standard of work reflects the company.

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  ManpowerGroup

  Jan 2013 - Feb 2013

  Data Entry

  Within this role I was involved within the manual input of highly secure data. It was a team focused role and also included individual targets that enabled me to progress and aim to surpass targets. I also learnt valuable system skills and an understanding of a corporate business structure.

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  Ron Law Central Heating

  Feb 2013 - Feb 2014

  Customer Service Agent

  Customer and client based role that enabled me to work solely with one contractor and several engineers which then developed into working with several contracts and also numerous engineers which gave me vital experience in dealing with a range of complex situations and also using various points of contact ranging from email and phone to portals and face to face meetings when appropriate. I also developed training and team based skills as new members were continuously joining the business. My key achievements are adapting to several process changes and acquiring several transferable skills that are enabling me to grow and continue to succeed. I also learnt how important it is that everything is customer focused and that link must be strong and sustained throughout the period that they require any services they are asking us to provide. Show less

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  Reed

  Feb 2014 - May 2014

  Data Entry

  Data entry for the manual input of highly secure data that is aimed at meeting individual and team based targets that are focused on accuracy and efficiency. It also aims at developing individual skills and enabling progression opportunists that I am currently taking full advantage of to progress and continue to grow within my career and allow myself to continue to benefit the business and my team in a positive way.

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  RBS

  Oct 2015 - Nov 2023

  I am a telephony advisor in a customer service role, delivering an excellent standard of service on a daily and consistent basis. I have a strong sense of leadership and development, with a view to developing further in my existing role and potentially exploring new opportunities within the bank. I am an individual with a great customer focused skill set, solely focused on delivering the most exceptional standard of service and assisting other members of my own and other teams to create a positive working environment. I aim to be in a customer facing role in the future, as I believe that my skills are best utilised in a face to face environment. I have continuously gained a high level of achievements throughout the past year and recognition from both customers and staff members whom comment on the standards of service and helpfulness that they receive from myself. My experience in customer service has helped me develop in certain areas so that I now feel able to manage my own goals and ambitions with a clear focus on my career progression. Show less I currently work in private banking dealing with our customers on a daily basis. We aim to deliver a 1st class service and go through lots of training to ensure we have the most up to date knowledge on all aspects of their banking needs. This role allows me to gain knowledge in wealth management and being able to identify and assist with their needs as a result. I have so far been recognised by higher management for my customer service skills and ability to think outside the box so that my customer could complete his request with minimal disruption. I have also reached and surpassed any targets in all areas since joining private. Show less

  • Customer advisor (telephony)

    Jun 2014 - Nov 2023

  • Customer Service Representative

    Jun 2014 - Nov 2023

  • RBS Private24

    Oct 2015 - Dec 2017
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  NatWest Group

  Dec 2017 - Nov 2023

  Solutionsline Consultant

  A specialised role within commercial and corporate banking to provide expert services in the transactional side of business.I am accredited in:Bacs crediting Bacs direct debitingCommercial cards Swift messagingGlobal liquidity API paymentsDigital payment solutions Working capital solutionsThis role requires a strong relationship background, resilience to meet strict deadlines and manage a flow of ongoing projects and opportunities. Self generation of work alongside lead provided opportunities.Currently operate mainly utilising video banking.Managing and maintaining relationships with both key stakeholders and customers and delivering outstanding service with both.Coaching and assisting with new starters within our team and sharing in knowledge and experience.Constantly learning new skills, upskilling in current product sets and improving the ways we currently work.I have a wealth of knowledge and experience from working in this role for the last 6 years and being in the group a total of 9 years. I have a strong sense of loyalty and strive to achieve my potential and unlock more. Show less

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  Vanguard

  Nov 2023 - now

  Associate

  FPOC for vanguard clients