Adam Peterson

Experience

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  Woodside Sports Complex

  May 2016 - Aug 2016

  Operations Intern

  I oversaw the general operations of events involving field sports at the Woodside Sports Complex in Wisconsin Dells, WI. This includes promoting and securing events, develop and present weekly reports regarding the previous and upcoming event, organizing officials, schedules, promotions and marketing, track registration fees, and ensure every competitor, spectator, and staff member has a positive experience.

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  University of Minnesota

  Sept 2016 - Jan 2017

  Womens Basketball Team Manager

  I assisted the coaching staff in preparing for and executing practices and games. I helped with a variety of tasks including setting up the arena, making sure players have all their equipment, as well as many other odds and ends tasks.

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  Minnesota Timberwolves

  Oct 2016 - Apr 2017

  Membership Services Assistant

  -Executed game night duties including VIP area set-up, greeted Members at VIP entrances, executed pre-game touch-points, and interacted with members in VIP areas.

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  Minnesota Lynx

  May 2017 - Oct 2017

  Ticket Sales and Service Associate

  I assisted the Sales and Service staff by searching for leads, overseeing a VIP area during games and assisting with other sales and service related activities.I also attending numerous inside sales training sessions and made live sales calls.During the 2017 season we increased attendance by 12.3% compared to the previous season and had the largest attended WNBA Finals since 2010 all while playing in 2 different temporary venues.

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  Minnesota Twins

  Mar 2018 - May 2021

  Call Center Operator

  I answered inbound phone calls, providing an outstanding experience to customers by selling single game tickets and answering any questions about the Minnesota Twins or Target Field. I also created sales leads from inbound calls for flex ticket packages.

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  U.S. Soccer Federation

  Jan 2019 - Jun 2019

  Referee Programs Associate

  -Headed event logistics, planning and execution of Referee and Development Academy events ranging from 200 to 350 attendees for events ranging from 2 to 10 days-Organized and led 200 to 350 attendee referee development events by collaborating with internal and external parties, managing event day operations and distributing application materials nationwide -Leveraged data to find patterns to discover areas for process improvement resulting greater in interdepartmental efficiency -Aligned with member organizations to provide logistical support, enforced registration requirements and unify training curriculum -Created weekly social media content for Facebook and Twitter averaging 9,500 impressions per post Show less

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  Minnesota Timberwolves & Lynx

  Oct 2019 - Feb 2020

  Premium Seating Game Night Assistant

  I aided in implementing and facilitating set up and break down of Premium Seating and Club spaces in Target Center for every home Timberwolves game. As a part of this role I greet and interact with hundreds of high value clients every game providing an elite specialized experience.

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  Apple

  Oct 2019 - May 2021

  -Leveraged problem solving skills to create impactful customer touchpoints by assisting with order issues such as returns, payments, shipping/delivery errors, changes to orders and more-Partnered cross-functionally with payments, fraud and shipping teams to ensure to provide a world-class customer experience-Designed guides to create proper training environments for on the job training experiences to improve onboarding for all trainers and trainees-Mentored entry-level advisors with difficult customer scenarios by sharing resources, offering feedback and clarifying processes and policies-Coached new teammates by reviewing customer scenarios and providing feedback on live phone calls Show less -Explored customer’s needs and passions to present the best personalized solutions resulting in a 94% customer satisfaction rating on a store goal of 80%-Utilized CRM software to engage new and existing business customers-Applied B2B experience by coaching teammates about the value of B2B sales resulting, in an increase in business lead creation by 25%-Provided customers with up-to-date and accurate product information among numerous updates and refreshes with little to no lead time-Collaborated with teammates to execute merchandising strategies deployed my corporate teams to continuously meet strict visual standards Show less

  • Retail @ Home Customer Support Tier 2 Expert

    Jun 2020 - May 2021

  • Specialist

    Oct 2019 - Jun 2020
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  Best Buy

  May 2021 - Jun 2024

  -Actively made decisions such as pricing and promotion planning to drive business outcomes using data such as sales trends and inventory levels, as well as qualitative feedback.-Analyzed future assortment plans and historical sales data to optimize merchandising and assortments.-Collaborated on promotional offers and messages to use towards external marketing, in-store signage, BestBuy.com, as well as other locations.-Build relationships with vendors that resulted in effective merchandising plans including assortment planning, in-store displays, store counts, sales expectations, and more that drove mutually beneficial sales.-Mentored new analysts to help grow their skills starting from training running through more advanced job functions and analysis as they gained experience.-Collaborated with peers to improve processes to find new efficiencies which resulted in faster processes and fewer mistakes. Show less -Analyze short and long-term sales data to forecast future sales patterns and create receipt plans for short and long-lead time products.-Maximized forecasts by updating item/location level forecasts, seasonal lifts, inventory strategies, and product transitions.-Managed CPFR relationship with external vendors and internal private label partners.-Optimized inventory placement through efficient purchase plans to balance inventory across the entire warehouse network to support B&M and dotcom sales channels. -Organized initial buys, forecast alignments, and purchased inventory for in-store demo displays for product launches.-Collaborated with internal teams and external vendors to efficiently manage inventory of end of life product through tactics such as fulfillment settings, clearance pricing, and inventory placement. -Managed a multi-million dollar budge to maintain an appropriate amount of inventory to support customer’s needs through Open to Buy.-Lead across teams by identifying unproductive inventory across multiple product categories which resulted maximizing inventory dollars. -Negotiated lower prices for opportunity buys. Show less

  • Merchandising Analyst

    Mar 2023 - Jun 2024

  • Demand Planning Analyst

    May 2021 - Mar 2023
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  Hisense USA

  Sept 2024 - now

  CPFR Manager

  -Lead end-to-end demand planning and forecasting processes for multiple national retailer accounts, ensuring alignment with sales, supply chain, and finance teams. -Own CPFR planning, collaborating with national retailers to align forecasts and inventory needs using sales data and other inputs such as promotions, seasonal lifts, and marketing activities. -Analyze sell-in and sell-thru data as well as customer reporting to drive inventory strategies and meet joint business goals. -Partner with national sales managers and headquarter staff to build plans to strive for organizational goals. -Act as key liaison between internal teams and retail partners to proactively identify and resolve demand/supply mismatches and ensure timely execution of sales plans. -Analyze sales data to identify successes that can be expanded and opportunities to improve in order to grow market share. Show less