Ravinder Singh

Experience

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  Creative Software Solutions

  Jul 2012 - Aug 2014

  ICT Support Engineer

  As a ICT SUPPORT TECHNICIANS, I was responsible for the maintenance of computers hardware, Network, Software's, LAN, WAN, Wireless, Switches, Routers, Printers/Scanners. I also Developed there my Web Programming Skills(C#, SQL Server).

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  Ashnet IT Services & Solutions

  Jan 2015 - now

  ICT Support Engineer

  • Deal directly with customers either by telephone, electronically or face to face, respond promptly to customer Inquiries. • Handle and resolve customer complaints, obtain and evaluate all relevant information to handle product and service inquiries, perform customer verifications, set up new customer accounts, process orders. forms, organize. • Responding to inquiries of Business Customers about software, Network and hardware problems. • Resolve Hardware and software issues of computer and laptops and ability to diagnose performance issues on Desktop systems on a Microsoft Windows and Mac environment. • Install and support computer networks and resolve the issues related to network such as network cables, printer, modem and switches. • Monitoring and maintaining computer systems and networks. • Designing and maintaining websites. • Managing existing websites for clients, including but not limited to developing and designing new websites along with working on digital marketing. • Providing technical support to business customers inquires about software and hardware problems within agreed SLA. • Ensure system data integrity and security is maintained at all times. • Testing and evaluating new software's, network & hardware devices and technologies. • Installation of operating systems and application software on server platforms. • Install, Move, Add, Change activities related to the support of peripheral network attached IT equipment. • Providing remote support, infrastructure maintenance, diagnosis and resolution of raised incidents. • Responsible for providing leadership and operational management to their team and developing team performance and coaching team members to provide our client with exceptional customer service. • Providing technical Support to business customers about hardware, software, network websites and webhosting. • Responsible for daily processing of Customer Relationship Management. Show less

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  SG Fleet NZ

  Sept 2022 - now

  Information Technology Support Administrator

  • Providing first and second level Desktop support for all IT systems ensuring remedial action is effective with the agreed SLA's.• Assess, prioritize and allocate identified incidents to Business Support, Application Support and Technical Support staff and follow up escalated problems.• Contribute to the successful delivery of IT End User orientated projects by providing and facilitating implementation of various Technology platforms hands-on.• Coordinate the management and validation of IT Assets throughout the ANZ Lease Plan environment ensuring all administrative tasks are completed, as well as contributing to an inventory of all IT assets including monitors, laptops, phones, and peripherals• Record, track and document the helpdesk request problem solving process, including all successful an unsuccessful decision made, and actions taken through to final resolution• Ensure all Service desk request are logged for reporting, compliance, and improvement providing standard reports when required• Represent the IT Services team to all users and promote the team to the wider company (ensuring the company service level is maintained at optimum level on a day-to-day basis) Show less