Andrea Rehm

Experience

• 

  Cigna

  Nov 2014 - now

  Train new employees to answer calls in the contact center. Train and demonstrate the use of proprietary systems. Deliver feedback to trainees as well as their supervisors on their progress, areas of satisfaction, and areas that need improvement.Create and present new material to the department via email, meeting, or training. Maintain current job aids and materials for the floor, and maintain the department's SharePoint site. Review and deliver feedback on calls taken by representatives in the department via email or face to face discussion. Work with management to determine quality standards, and calibrate with management and fellow trainer team to ensure consistency among the team. Work with other departments whose workflows have impact to our department. Create and deliver training materials for our department to outline new workflows. Show less

  • Quality Assurance Senior Associate

    Nov 2015 - now

  • Provider Services Senior Associate

    Nov 2014 - Nov 2015
• 

  Evernorth

  Sept 2021 - now

  Technical Training Senior Analyst

  Train new employees to answer calls in the contact center. Train and demonstrate the use of proprietary systems. Deliver feedback to trainees as well as their supervisors on their progress, areas of satisfaction, and areas that need improvement.Create and present new material to the department via email, meeting, or training. Maintain current job aids and materials for the floor, and maintain the department's SharePoint site.Review and deliver feedback on calls taken by representatives in the department via email or face to face discussion. Work with management to determine quality standards, and calibrate with management and fellow trainer team to ensure consistency among the team.Work with other departments whose workflows have impact to our department. Create and deliver training materials for our department to outline new workflows. Show less