Valentin Navarro

Experience

• 

  Navarro's Tours

  Jan 2016 - Dec 2016

  International Student Advisor

  Increased student enrollment by 30% by implementing a new digital strategy including a web portal, social media, and digital advertising.

• 

  THE MODERN HONOLULU

  Dec 2016 - Jan 2019

  Guest Experience Agent

  Assisted guests with check-ins and check-outs while providing excellent customer service.

• 

  Microsoft

  Apr 2019 - Mar 2020

  Product Advisor

  Serve as the first point of contact for customers seeking technical support or advice on our new devices.Performed basic IT troubleshooting and assisted customers in installing and configuring new software.Delivered 1 to 1 customer training and community workshops on a variety of Microsoft products.

• 

  EF Education First

  Apr 2019 - Dec 2019

  Host-Family Recruiter

  Called and recruited new host families around the island to be part of our school housing program.

• 

  Microsoft

  Oct 2021 - Jan 2023

  Virtually trained over 70,000 end users from different organizations across the US and Asia on every Office 365 application using Microsoft Teams Meetings and Microsoft Teams Live Event. Managed numerous enterprise accounts from different industries across Australia and New Zealand, primarily driving adoption and usage on Microsoft Teams, Office 365, Viva, and Power Platform.

  • Customer Success Trainer

    Apr 2020 - Jan 2023

  • Customer Success Manager

    Oct 2021 - Oct 2022
• 

  TEKsystems

  May 2023 - Oct 2023

  Application Trainer

  Implemented a new food services management software for Hawaii Department of Education schools to better manage their cafeteria operations.Trained School Food Services Branch supervisors and school cafeteria managers across the state.

• 

  ABC Stores

  Dec 2023 - now

  Information Technology Application Analyst