Valentin Navarro

Valentin Navarro

International Student Advisor

Followers of Valentin Navarro130 followers
location of Valentin NavarroHonolulu, Hawaii, United States

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  • Timeline

  • About me

    Information Technology Analyst | Trainer | Customer Success

  • Education

    • Santa Barbara City College

      -
      Associate's degree Economics
    • San Diego State University

      -
      Bachelor in Science Business Administration, Finance
    • The Chinese University of Hong Kong

      -
      International Finance
    • Santa Barbara City College

      2005 - 2007
      Associate of Arts Economics
  • Experience

    • Navarro's Tours

      Jan 2016 - Dec 2016
      International Student Advisor

      Increased student enrollment by 30% by implementing a new digital strategy including a web portal, social media, and digital advertising.

    • THE MODERN HONOLULU

      Dec 2016 - Jan 2019
      Guest Experience Agent

      Assisted guests with check-ins and check-outs while providing excellent customer service.

    • Microsoft

      Apr 2019 - Mar 2020
      Product Advisor

      Serve as the first point of contact for customers seeking technical support or advice on our new devices.Performed basic IT troubleshooting and assisted customers in installing and configuring new software.Delivered 1 to 1 customer training and community workshops on a variety of Microsoft products.

    • EF Education First

      Apr 2019 - Dec 2019
      Host-Family Recruiter

      Called and recruited new host families around the island to be part of our school housing program.

    • Microsoft

      Oct 2021 - Jan 2023

      Virtually trained over 70,000 end users from different organizations across the US and Asia on every Office 365 application using Microsoft Teams Meetings and Microsoft Teams Live Event. Managed numerous enterprise accounts from different industries across Australia and New Zealand, primarily driving adoption and usage on Microsoft Teams, Office 365, Viva, and Power Platform.

      • Customer Success Trainer

        Apr 2020 - Jan 2023
      • Customer Success Manager

        Oct 2021 - Oct 2022
    • TEKsystems

      May 2023 - Oct 2023
      Application Trainer

      Implemented a new food services management software for Hawaii Department of Education schools to better manage their cafeteria operations.Trained School Food Services Branch supervisors and school cafeteria managers across the state.

    • ABC Stores

      Dec 2023 - now
      Information Technology Application Analyst
  • Licenses & Certifications

    • Microsoft Certified: Security, Compliance and Identity Fundamentals (SC-900)

      Microsoft
      Dec 2022
    • Microsoft Certified: Power Platform Fundamentals (PL-900)

      Microsoft
      Mar 2022
    • Microsoft 365 Certified: Fundamentals (MS-900)

      Microsoft
      Oct 2021