Lore Burek

Experience

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  CyberRep.com

  May 1998 - Apr 2000

  Data Analyst

  --> Achieved Top Vendor rating on a multi-million dollar contract by redesigning call center operations and reporting to improve quality. Awarded the company’s “Above and Beyond the Call of Duty Award”.--> Designed and developed an advanced internal application that resulted in a 66% increase in throughput and a 33% reduction in staffing requirements.--> Re-engineered a reporting process that resulted in an 84% reduction in processing time, and was instrumental in client retention. Show less

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  Internosis

  Apr 2000 - Oct 2001

  Web Developer

  --> Pre-sales work on qualified leads – needs analysis and project scoping.--> Received awards for analysis and client relationship-building skills.--> Full life cycle design and development of applications utilizing Microsoft technologies for a variety of clients, including utility companies, cable networks, financial institutions.

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  Medical Management and Rehabilitations Services

  Mar 2002 - Aug 2003

  Programmer

  --> Evaluated, selected, and implemented a web-based help desk application, resulting in faster resolution of employee technical issues, 85% cost savings and the return of 160 hours of productivity by reallocating programming resources.--> Microsoft Access development to support a proprietary medical case management application.--> Provided help desk support and training for computer hardware, software, network and proprietary application problems to approximately 50 remote health care providers. Show less

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  Fishbowl Inc.

  Sept 2003 - Apr 2017

  --> Support a team of 11 Enterprise Sales Leaders (hunters and farmers) to hit the highest performing bookings and revenue in company history which included a 93% increase in the average selling price. --> Built and delivered demo stories across 5 enterprise SaaS products to showcase the value proposition.--> Led presentations, multi-product demos, and proof of concepts to all levels of IT, Marketing, and Finance management from the C-suite to senior leaders. --> Design and implement custom product presentations and trainings to enhance adoption and attachment rates which resulted in client retention of 98%.--> Designed and implemented a client configuration audit/program review that protected over $20MM in revenue and resulted in the account management team attaining up to 144% of goal. --> Successfully completed RFP's worth over $500K.--> Designed and executed on-boarding of all sales leaders which decreased their ramp time by 50%.--> Delivered ongoing training to the team on product updates, market trends, and competitive threats. Show less --> Built the team from its inception. Managed a team of three to complete software implementations, serve as Tier 2 software support (final escalation before engineering) and develop internal applications/reports in a 'skunkworks' environment. --> Launched our internal operations site, reducing ticket volume to Tier 2, reducing workload in 3 departments, and automating account management tasks not available in the platform.--> Enabled over $400K in bookings by designing a scalable multi-brand program and member subscription module. --> Retained over $50K in revenue by working with at-risk clients to design comprehensive product and services offerings addressing dissatisfaction in product, technology, and support.--> Responsible for designing and scoping a wide variety of custom solutions. Led internal teams in requirements gathering. Show less --> Managed product lifecycle of Fishbowl's new enterprise email which generated over 90% of company revenue; structured and initiated migration project for all clients onto the platform, enabling transformation of the company's business model to a SaaS company. Resulted in gross margin improvements of over 10 points. --> Reduced error-related refunds by over $100K annually. Led a cross-functional team in the design, development, and change management of two critical operational tools: an online workflow management tool to reduce human errors, and a robust critical incident response/analysis process to provide continuous quality improvement.--> Improved profitability on Fishbowl Data Entry by over $80K annually. Data-driven analysis of data capture trends and vendor quality issues resulted in the design of our next-generation platform. --> Retained accounts worth over $50K annually. Worked with CEO, COO, and Marketing Services staff on several 'save' meetings with dissatisfied clients. --> In person presentations to Chairman, IT Director, and Marketing Managers on product capabilities and vision. --> Spearheaded a cross-functional team on a mission critical, three week project to stabilize Fishbowl’s legacy enterprise email platform. This platform housed 100% of the company’s enterprise clients, and the platform had degraded significantly enough to hamper operations and jeopardize revenue. The project had several core success metrics: * Increased mailing throughput 93% * Reduced the number of server reboots required 85% * Decreased the number of invalid mailings processed 95% Show less --> Presented advanced product and services proposals to at-risk clients in conjunction with Professional Services. Retained revenue currently valued at over $44K annually.--> Built the Production Department. Selected, grew and developed a team of seven. --> Successfully developed four Specialists to more senior-level positions within the organization. --> Designed and enhanced our production process to support growth in revenue from $5MM to $15MM.--> Promoted into Fishbowl’s first-ever Product Manager role. Show less

  • Solutions Engineer

    Feb 2013 - Apr 2017

  • Technical Support Supervisor

    Dec 2009 - Feb 2013

  • Product Manager

    Oct 2007 - Dec 2009

  • Production Manager

    Sept 2003 - Oct 2007
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  Lore Burek

  Apr 2017 - May 2019

  Independent Consultant

  • alxCommunity – Selected and implemented the CRM, designed the sales process, and developed lead generation efforts for this new co-working space which resulted in 90% occupancy within 3 months of opening. • Fishbowl – Provided product and demo training to Customer Success Managers and Account Directors.• Leadium – Provided Customer Success services in the lead generation vertical. Composed over 2 dozen Outbound Sales Sequences with average conversion to appointment times of 4-5 days. Launched over 10 clients in 8 weeks; top performing new clients had appointments in first 3 days of campaign. Developed a proprietary Customer Health model providing a 360-degree view of a client encompassing outcomes, experience, financials and ROI. Show less

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  Give365

  Apr 2017 - Apr 2019

  Founder

  give365 believes everyone should be able to feel the joy of giving. We enable everyday philanthropy and help charities generate sustainable income year round.give365 was an online charitable giving platform using a 'round-up' model; customers register their spending cards (authentication thru Plaid), Select their charities as well as any giving limits. The platform rounds up their purchases from each registered spending card and managed their monthly donation bucket. Selected charities received checks every month, and. donors received their required tax documentation. Platform was built using Google Cloud Platform, Reactjs, Plaid and Orghunter API. Show less

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  ALX Community

  May 2019 - Apr 2021

  Member Experience Manager
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  Alexandria Drive-In

  Aug 2020 - Apr 2021

  Founding Team Member | Minion

  Alexandria Drive-In was a seasonal, COVID-19 related related drive-in movie theatre, running 2 seasons of shows in the second half of 2020. We developed ADI with 2 goals: get families safely out of their houses, and give back to our local charities. In our Pre-Launch phase, I designed and developed our website, configured our ticketing software, and fulfilled sponsorship packages. As Logistics Manager, I developed the run of show, ran the command tent on show nights, managed customer service and coordinated comms between ticketing, parking, and concessions. Like a typical startup, we 'minions' did a little of everything - including jump-starting cars when batteries failed! Results: --> we sold out all 6 shows within 4 days of website launch. --> Session 1 resulted in $36,000 going to 2 local charities.--> Solid positive feedback from attendees. Show less

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  Made in ALX

  Sept 2020 - Dec 2021

  Founding Partner

  Founded, built, and launched madeinalx.com with a business partner. Hyperlocal maker's marketplace platform enabled dozens of local makers to recoup some income lost by COVID-19 and the cancellation of flea markets and craft shows, their primary retail channel. Sales in November - December 2020 were over $11,000.Business Stack:Google Workplace | PandaDoc | Xero | Stripe | Squarespace | Square

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  Wisely

  Apr 2021 - Dec 2021

  Sr. Implementation Project Manager
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  Olo

  Nov 2021 - Sept 2022

  Senior Technical Specialist, Customer/Guest Engagement
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  Sak & co

  Sept 2022 - now

  Independent Consultant

  Freelance opportunities across a wide range of disciplines.ALX Community: website edits using Divi, contract automation.National Breast Center Foundation: strategic advisory and tactical work around corporation building (annual planning, goal-setting, budgeting, reporting), social media marketing, and planning/deploying optimized technical stack, reducing software costs by over 20%.Marginedge: Process design & and development, project management for internal company projects.

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  National Breast Center Foundation

  Apr 2024 - now

  Operations Manager

  Day -to-day operations, including marketing and technology management, strategic planning, fundraising and budget management.