Aakash Goyal

Experience

• 

  IBM

  Oct 2007 - now

  Responsible for all applications supported by manual access managementTimely review, approval and completion of change request as per established process and guidelines Execution/Assignment of approved change requests to team, following up on issues, and notification on completion to end user. Implementation of regular quality assurance checks to ensure accuracy of the deliverables.Handling of team spread globally along with the upcoming issue and risk.Define and document change procedural documents for newly boarded applications as required. Provide training to the team require for proving application support.Implementation of regular quality assurance checks (or internal audits) to ensure Worldwide change management process was followed Communication of implemented changes to the end audience, Geography focal points and application ownerResolution of issues related to ID/access or recurring processesLead new or existing application boarding changes testing in different test environments.Experienced in handling the transition of task from one team to other team situated globally.Handling of transition work for new application along with the planning,tracking and reporting.Getting the requirement from the CIO (Chief Information Officer) department team.Analyzing the requirement and as per the requirement submit the Boarding Requirement Request for the team.Provide the instruction to team leads regarding implementation.Allocate the work to the team members along with the team lead.Resolve team issue regarding the understanding of the requirements along with the Team leadProvide the weekly in progress status report to CIO department team.After completion of each stage (Implementation in 2 test environment) inform the CIO team and work on the findings if any. Show less Manage the overall BCP process within the Project.Assess and prioritize business processes from the resilience/availability perspective.Determine/specify resilience requirements, taking into account inter dependencies between processes and IT systems support aspects, and prepare BC plans.Ensure that BC plans are prepared to a consistent level of quality, accuracy, completeness and detail, typically by preparing suitable templates.Ensure to Re-validate the BCP plan (Half yearly) and perform the BCP testing (Yearly). Show less Providing technical guidance to team as per requirement from the client.Identifying skill gaps and providing appropriate training/education to the team member.Mentoring junior team members to help them realise their full potential. Ensuring quality and timely completion and delivery of the deliverable defined in DOU.Verifying that the work products (proposed solution) by team are reviewed.Communicating risks/issues to Project manager which are likely to impact schedule or cost or delivery.Monitoring and consulting with the Project Manager for completion of tasks.Facilitating the optimal and an effective utilization of the resources for non-utilization issues.Ensuring team records their time spent on the project in a timely and accurate manner.Managing operational requirements of the customer as per need basis.Responsible for end to end transition of existing work from One team to another team.Ensuring to maintain and stored properly the Project quality document which is required to be compliant as per organization guidelines.Responsible for staffing of resources as per requirement along with the Project Manager.Tracking of issues and action till it's closure.Responsible for verifying ,tracking and closure of identified risk.Ensure timely and accurate billing of all non labour charges of IBM India team personnel. Show less Serve as the interface between the WW Leads and all participants in the applicationEnsure that all queries of the team are resolved with the WW leads.Ensure timely and accurate Labour and Non labour claiming of IBM India personnelWeekly Status reporting - Prepare and provide weekly/monthly status reports to the IBM USA Project Manager & India Project managerEnsure to request creation,updation or deletion of user access to customer systems/applications. Ensure to request revocation of user access to customer systems/applications when a project resource is moved out of the project within 3 to 5 business days and track this to closure.Track progress of work.Ensure quality and timely completion and delivery of the deliverable defined in this DoUTrack Issues with respect to deliverable and actions till its closure Working on the requirement along with the Project lead for On Boarding or De-Boarding of applications.Implement the mock requirement in test environment and give the demo to the application team.Quality checking of changes prepared and implemented by team before promoting the application into production system.Ensuring the work station and ids of the resources are set up properly before working on boarding work. Show less

  • Senior Business Analyst

    Oct 2021 - now

  • Worldwide Leader/Associate Project Manager

    May 2015 - Sept 2021

  • BCP (Business Continuity Planning) Coordinator

    Jan 2013 - Sept 2017

  • Project Leader

    Oct 2011 - Aug 2017

  • Metrics Coordinator

    Jan 2012 - Dec 2014

  • DP (Defect Prevention) Coordinator

    Oct 2011 - Dec 2013

  • Team Lead

    Dec 2009 - Oct 2011

  • Application SPOC (Single Point Of Contact)

    May 2008 - Dec 2009

  • Application Administrator

    Oct 2007 - May 2008