Enam Ami Afenyo

Experience

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  CITSYS Ltd

  Aug 2016 - Aug 2017

  Information Technology Support Engineer

  *Created and delivered training on using Google Business Suite (G-Suite) for employees on client sites (NTHC & Dalex Finance)* Designed employee process documents

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  DALEX FINANCE & LEASING COMPANY LTD

  Sept 2016 - Aug 2017

  Information Technology Support Engineer

  * Diagnosing, detecting, solving and following up on IT-related issues with end-users* Troubleshooting and monitoring of network problems (helpdesk)* Nationwide support for end-users across all branches in Ghana* Windows Server 2012 and Active Directory management* Designed troubleshooting manual and I.T policies* Provide end-user support for ERP software such as Tally, Samaritan, MS Dynamics(NAV) and Films

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  PayPlux

  Sept 2017 - Jun 2018

  Social Media & Content Writer

  My social media content efforts resulted in uncovering the need for dedicated personnel for the business which I helped recruit. Through my efforts, brand equity increased as we got proposals for partnerships and earned customers' trust in a more connected way.I created an educational series for the customers - #15DaysOfBitcoin which served as a major highlight for educating users about the industry. I also wrote website copy for the current version of the website as well as the in-app copy for the web & mobile apps. Show less

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  QodeHub

  Jun 2018 - May 2021

  - I created and manned processes and structures for managing and delivering website and app projects remotely to our clients. Resulting in an increase in revenue of $25k for the startup and return clients. - Created a performance assessment framework based on projects delivery that served as a source of employee engagement towards training, promotions or remuneration/benefit updates.- Increased overall team efficiency across the board by creating, constantly tweaking and manning project processes that were unique to each project type, i.e branding and design projects, website design projects, app development projects. Projects: Lucid.wine , Bewsys, Women In Energy, Ghana, Beft Group Ghana, Fides Group Ghana, Hubject, Deepen.ai, Safety Pool Show less

  • Digital Project Manager - Websites, Web Apps & Mobile Apps

    May 2020 - May 2021

  • Team Lead - Digital Marketing & Content

    Dec 2019 - Jan 2021

  • Digital Marketing Strategist - Content & Social Media Marketing

    Jun 2018 - Dec 2019
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  Diet & Diet Consult

  Aug 2021 - Aug 2022

  Business Development Analyst

  - increase brand awareness & recognition by designing and setting up digital channels (Wordpress, Facebook, Instagram, Setmore, LinkedIn, Google My Business)- drive engagement on social media platforms through content strategies & content creation/publishing & management- actively identify opportunities for business training, customer acquisition and partnerships- provide training for the team on using digital platforms to serve customers- social media management for all business pages- process design for various activities - customer engagements, appointment bookings, information management, etc. Show less

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  Inpath Technologies

  Sept 2021 - Mar 2025

  Human/Admin Manager

  - Organisational redesign to enhance business productivity and employee engagement- Recruitment and staffing to inch business closer to our strategic goals- Curating and creating processes to drive productivity across the organisation- Talent development- Project Management - resource allocation, budget management- Vendor Management- Performance Management- Developing content to reduce instances of frustrated customers using our products