Jolene Braband

Experience

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  TCF Bank

  Feb 2012 - Aug 2014

  Deposit Account Collections, Charge-Off Administrator

  Deposit Account Collections, Charge-Off Administrator -Process transactions on customer accounts, general ledgers with accuracy for a department responsible for loss mitigation and recovery on over 750,000 active collection accounts for a multi-state regional bank. -Provide effective customer service and research to branch personnel to resolve complex customer issues.- Interact professionally with all levels of staff and maintain the highest level of confidentiality.- Known for tact and diplomacy in handling sensitive issues.-Lead department internal award program by creating competitions and rewarding progress through recognition. Show less

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  Barnes & Noble, Inc.

  Jul 2014 - Dec 2021

  Retail Sales and Inventory Manager

  Café Manager-Bumped up the averages on our monthly Café reviews (secret shops).-Substantial experience within the food and beverage industry-Reviewed sales performance and set sales targets.-Certified International Food Safety Manager-Trained incoming café members in accordance with product expectationsSales and Inventory Manager-Maintained optimal levels of stock, anticipating customers needs and habits-Contributed to training, hiring and ensuring a well run sales team.-Store key holder responsible for opening and closing duties including large money deposits.-optimized in store procedures to maximize earning potential Show less

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  Adventure-Loot Games

  Dec 2020 - Aug 2024

  Co-Owner
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  Cabinetworks Group

  Aug 2024 - now

  Customer Care Specialist