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Lauren Koons

Lauren Koons

Quality Control Analyst

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location of Lauren KoonsGreater Kalamazoo Area

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  • Timeline

  • About me

    Provider Relations Manager at Cigna

  • Education

    • Kalamazoo Valley Community College

      1990 - 1992
      Business Administration and Management, General

  • Experience

    • Compulit

      May 1997 - Jul 2001
      Quality Control Analyst

      Provided litigation support services; document coding and imaging. Performed quality control measures to ensure coding and imaging met the specifications of each project. Created a training program for new employees. Developed a training manual and presentation to illustrate job functions. Responsible for training new employees and ensuring continued education was met.

    • Aetna / Cofinity

      Jul 2001 - Feb 2012
      Network Account Manager

      Managed and serviced over 6,000 physician, provider, ancillary and PHO organizations in 8 counties. Successfully negotiated Group Health and Medicare contracts among non-participating providers. Surpassed retention goals with a retention rate of 100%.

    • Southwest Michigan Dermatology

      Oct 2012 - Oct 2013
      Clerical Support

    • Cigna

      Oct 2013 - now
      Provider Relations Manager

  • Licenses & Certifications

    • HIAA

      Health Insurance Association of America

  • Volunteer Experience

    • Volunteer

      Issued by Junior Achievement of Southwest Michigan on Sept 2005
      Junior Achievement of Southwest MichiganAssociated with Lauren Koons