Shrishail Asundi

Experience

• 

  Appnomic Systems

  Aug 2007 - Sept 2009

  Associate Engineer

  • Installing and troubleshooting OS (Windows, Mac and Linux).• Configuring email accounts, taking, and restoring of email clients.• VPN client configuring.• Configuring print server client.• Active Directory Management.

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  3i Infotech

  Sept 2009 - May 2013

  IT Specialist

  • Creation, management & maintenance of database of network topology using Microsoft Visio• Involvement in the creation and establishment of internal Design and implementation of LAN/WAN, using Cisco routers, hubs and switches• Maintaining an accurate log of events in Remedy tickets for Hardware problems, Network outages.• Develop and maintain procedures and policies for maintaining global network and computer operations using ITIL practices. Support disaster recovery planning and testing.• Continuously monitored all Network / Voice circuits and Creating Reports for all Outages, Uptime/Downtimes and Utilizations.• Preparing Network and Server Rack Layouts and floor Plans. Cabling deployment, Data, and Voice patching.• Manage network Infrastructure, Datacenter/Colocation facility support services team.• Manage office structured data links including DS3, E1, and point to point links.• Assisting Global Datacenter team for yearly audit of the production network gears and servers. SPOC and escalation point for the network infra related issues, for Vendor escalations, Coordination, Billing & services related to Data Links.• Data link monitoring and optimization (Cisco Prime Works). Testing and documentation of new LAN cabling infrastructure. Show less

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  Epro manpower consultancy

  May 2013 - Dec 2014

  Network IT

  • Set up and configuration of remote access solutions including Fractional T1, VPN and ISDN dial up• Negotiation of service contracts with suppliers, including circuit carriers• Creation, management & maintenance of database of network topology using Microsoft Visio• Involvement in the creation and establishment of internal Design and implementation of LAN/WAN, using Cisco routers, hubs and switches• Maintaining an accurate log of events in Remedy tickets for Hardware problems, Network outages.• Develop and maintain procedures and policies for maintaining global network and computer operations using ITIL practices. Support disaster recovery planning and testing.• Continuously monitored all Network / Voice circuits and Creating Reports for all Outages, Uptime/Downtimes and Utilizations.• Preparing Network and Server Rack Layouts and floor Plans. Cabling deployment, Data, and Voice patching.• Manage network Infrastructure, Datacenter/Colocation facility support services team.• Manage office structured data links including DS3, E1, and point to point links.• Assisting Global Datacenter team for the yearly audit of the production network gears and servers.SPOC and escalation point for the network infra related issues.SPOC and escalation point for Vendor escalations, Co ordination, Billing & services related to Data Links.• Set up and configuration of remote access solutions including Fractional T1, VPN and ISDN dial up• Negotiation of service contracts with suppliers, including circuit carriers Show less

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  Dimension Data

  Jan 2015 - Nov 2019

  Senior Network Engineer

  Troubleshooting environment which includes Cisco routers and switches.I was part of managed services team where we look after client's complete network.Working on incidents events and service request raised by client and end user.Troubleshooting WAN link issue and providing RCA to client.Working on policy based routing,VLAN QoS and riverbed technologies.Analysis of capacity and availability performance of client network and recommendation.Performing changes (change management) as per client needs and Cisco recommendations. Show less

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  NTT

  Nov 2019 - Nov 2020

  Client Delivery Manager

  This is a l role within the organization having responsibility for the delivery of Support and Managed services. It has direct value chain linkage to Service Transition and Service Operations.In this role, my primary job scores around Resource Management, IT Governance, Business Risk Management, Relationship Management, Service Level Management, and Client service delivery.Work Outputs expected -- Client Satisfaction, Service Level Adherence, Transition Management, Bridge between Region and Global Delivery Center, Solution Implementation, Escalation Management and Sales and Bid Assistance.Stakeholder Engagement -- Major Incident Management, Client Delivery Excellence, Vendor Management, Client Visits, ORTs, CRPs, and Co-ordinated Delivery from Region and Global Delivery Center.Improve the operational systems, processes and policies in line with organization's mission and vision -- specifically, support better management reporting, information flow and management, business process and organizational planning. Show less

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  TEKsystems Global Services in India

  Nov 2020 - Jun 2022

  Strategy & Planning My primary responsibility is to plan, organize, and manage staff and overall operations to ensure stability of customer's infrastructure. Provides overall expertise with all monitoring,network and security operations and functions. Ability to define, implement and enforce configuration management and change management policies and practices.Acquisition & Deployment Handle escalations and manage support from different levels. Ensure adherence of operational metrics. Hire, develop, and retain highly responsive and customer focused engineers to ensure the effective operation of the department Manage tools, systems and procedures to ensure dynamic management of issues and customer management. Ensures all members of assigned technical teams are effective and fully utilized in order to provide high resource utilization. Evaluates technical skills of the team and ensures there is an appropriate level of expertise. Provide procedural training to staff. Perform performance objectives and performance reviews with all team members. Mentor and motivate technical staff to deliver timely and high quality services to customers.Operational Management This position will perform tier-2 and 3 escalation support and act as the point of contact in the team for all inquiries from other departments. I manage all related partner operational expectations. Ensure continual process improvement within the NOC including but not limited to automation of NOC tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks. Identify areas for process and efficiency improvement within the NOC; recommend prioritized enhancements and oversee implementation Ensure that reports are accurate and delivered on time. Show less

  • Technical Services Manager

    Apr 2022 - Jun 2022

  • Associate Technical Services Manager

    Nov 2020 - Mar 2022
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  CDW

  Jun 2022 - now

  Delivery Manager