Jamal Afridi

Experience

• 

  Luton Town Football Club

  Feb 2016 - May 2021

  Steward

  • Developed customer service skills and established rapport with regular customers by being proactive to their needs and engaging in conversation with them.• Delivered training to new colleagues due to strong work performance during the year. I have been offered the opportunity to train to become a team leader.

• 

  WHSmith

  Jul 2017 - Sept 2017

  Sales Assistant - Night Shift

  • Successfully worked under pressure to achieve sales targets week by week.

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  Informa

  Jun 2019 - Jun 2020

  ITSM Support Analyst - Placement Year

  • Developed technical skills in Python, R and Power BI by creating scripts to automate and graphically display recurring Excel reports, saving time and streamlining the process which was previously done manually.• Developed professional project management and communication skills by running projects to their successful completion.• Improved programming abilities by working with the development team to create AWS Lambda functions.• Built knowledge of ITIL processes by performing maintenance, upgrades and testing to Informa web services.• Developed business awareness and administrative skills by creating training and new starter booklets. Show less

• 

  Four Winds Interactive

  May 2021 - Jan 2022

  Technical Support Representative

  • Provide technical support for FWI products using SQL, computer networks and software testing skills.• Developed customer service skills by providing live support to clients.

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  Computacenter

  Jan 2022 - now

  • Technical Consultant

    May 2023 - now

  • Technical Graduate

    Jan 2022 - May 2023