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Sumita Khilwani

Sumita Khilwani

Customer Service & Operations Manager

Followers of Sumita Khilwani206 followers
location of Sumita KhilwaniPune, Maharashtra, India

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  • Timeline

  • Skills

    Mis
    Insurance
    Crm
    Customer service
    Performance management
    Relationship management
    Team management
    Vendor management
    Training
    Business development
    Banking
    Operations management

  • About me

    My long-term goals involve growing with a company where I can continue to learn, take on additional responsibilities, and contribute as much of value as I can. Specialties: Domain skill- Life & Health Insurance, Pension and Annuity Products, Customer Service delivery, Underwriting, Policy Servicing, New Business, Retention, Grievance handling, Claims management and Team management.

  • Education

    • Devi Ahilya Vishwavidyalaya

      2003 - 2005
      MBA-IB International Business

    • Prestige Institute Of Management and Research

      2003 - 2005
      Master's International Business

    • Rewa University

      2000 - 2003
      B'Com 2003

  • Experience

    • ICICI Prudential Life Insurance Company Ltd

      Jun 2005 - Aug 2010
      Customer Service & Operations Manager

      Key Responsibilities :Operations Managing the office administration smoothly by closely coordinating the up gradation of existing office systems and ensuring the adherence to Office compliances.Overseeing all the procedural aspects with utmost attention to information and focus on details.Handling diverse groups - Insurance Agents/Brokers/Corporate Agents, Representatives, various individual customers and Corporate with care and diplomacy.Successful in maintaining business relationship with clients to achieve service norms by resolving critical issues. Spearheaded operations for Financial Reconciliation of Branch Operations. Show less

    • ICICI Prudential Life Insurance Company Limited

      Jun 2005 - Aug 2010
      Customer Service & Operations Manager

      Domain Experience in: Handling Branch Customer Service & Operations:Life and Health Underwriting, New Business Issuances, Financial reconciliation & Policy Servicing. Handling Client grievances related to Service delivery, Misselling and Forgery cases.Managing Service Hub of the Region.Ensuring Service Quality & Process Compliance.Client Relationship managementTraining, Capability Development & Performance ManagementHandling diverse groups of Platinum Club / Star Club Insurance Agents and Business Partners as a Relationship Manager. Show less

    • IndiaFirst Life Insurance Company Limited

      Oct 2011 - Oct 2015
      Regional Operations Manager, RoM&G, Mumbai & Gujarat

    • HDFC Life

      Nov 2017 - Jul 2018
      Regional Operations Manager, RoM&G

      Managing 30 branches across RoM&G

    • Allianz Technology

      Aug 2018 - now
      Lead Associate Business Analyst

  • Licenses & Certifications