
Taylor Macklin
Volunteer

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About me
Dedicated and engaged Mental Health advocate, passionate about challenging the stigma by providing care to folks utilizing, trauma-informed, harm-reduction approaches to practice.
Education

Humber College
2025 - 2025Graduate certificate Mental Health and Addictions
Queen's University
2021 - 2024Bachelor of Arts - BA Sociology
Experience

Big Brothers Big Sisters of South-West Durham | Northumberland
Jan 2017 - Jan 2020VolunteerProvided administrative support such as phone calls, filing documents, photocopying etc. Provided excellent customer service and support to vulnerable children and families, developing trusting and fulfilling relationships with students providing emotional support utilizing communication, organization, decision-making skills.

McDonald's
Mar 2019 - Sept 2019Crew MemberProvided exceptional customer service in a fast-paced setting utilizing strong communication and organizational skills to effectively and efficiently complete tasks and serve the public.

Cobourg Police Service
Sept 2019 - Mar 2020Youth and Policing Initiative StudentCollaborated with the Cobourg Police Service at community events, and organizations engaging with and providing support to diverse and vulnerable individuals within the community showcasing strong interpersonal and communication skills.

Yorkies Takeout BarBQ Chcken And Ribs
Mar 2020 - Aug 2020Crew MemberProvided exceptional customer service to customers in a fast-paced setting. Acted promptly to address the potential concerns of customers and did my best to resolve potential issues while utilizing calm and respectful approaches, maintaining a professional front.

Foodland
Sept 2020 - Aug 2023Deli ClerkSafely operated meat-slicing machinery adhering to safety regulations demonstrating responsibility, while providing exceptional customer service.

Dalewood Golf Club
Apr 2022 - Aug 2023Pro Shop AttendantManaged transactions, bookings, membership information, and financial records, demonstrating analytical and organizational skills. Ensured a smooth and professional experience for members, while serving beverages and communicating course information enhancing my customer service skills, and rapport building with professionals and community partners.

Township of Hamilton - Ontario
May 2024 - Aug 2024Summer Administrative StudentPerformed a variety of administrative duties such as scanning By-Laws and creating E-Files for speed reductions and road closings, as well as Heritage Properties and minor variances within the Township. Prepared a variety of signage and newsletter drafts for the Township.

The El Cobourg
Aug 2024 - Dec 2024Server/BartenderProvided excellent customer service to customers, while serving food and beverages, ensuring a friendly but professional demeanour, utilizing and better developing multi-tasking skills, time management and interpersonal skills.

Northumberland Hills Hospital
Nov 2024 - nowEmergency Department VolunteerEnhance patient experience by providing support to them while they wait for treatment during times of high stress and crisis by answering questions acting as a communication measure between patients and staff, guiding them to other areas within the hospital etc.
Licenses & Certifications

Standard First Aid with CPR/AED Level C
Heaven Can Wait Emergency First Aid Inc.Oct 2025
ASIST (Applied Suicide Intervention Skills Training)
LivingWorksNov 2025
Peer Support Facilitator Training
The Gatehouse
Pleasure Craft Operator Card
BOATERexam.comJul 2021
Smart Serve Ontario Certification
Smart Serve OntarioMay 2023
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