Khanh Quynh

Experience

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  University of Information Technology

  Aug 2019 - Jul 2023

  Student
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  MoMo (M_Service)

  Jun 2022 - Mar 2024

  Product Owner

  --- eKYC Solution including ID verification, Face matching, NFC verification, management portal- Define success metrics and build product dashboards to evaluate and monitor product performance.- Conduct market and user research by A/B testing, usability testing, user interviews and surveys.- Identify and evaluate the strengths and weaknesses of competitors in order to gain a competitive advantage.- Draw user flows, wireframes and collaborate with UI/UX designers to deliver user-friendly designs.- Manage backlogs, prioritize and supervise tasks, follow Agile practices using Jira, Confluence. - Work closely with business team to gather requirement.HIGHLIGHTS:- Achieved a 7% increase in ID verification success rate and a 18% improvement in the face matching flow.- Accomplished a remarkable 53% reduction in the end-to-end (E2E) time for the full eKYC flow.- Enhanced trust and anti-fraud measures by cross-checking NFC decoded data with National Population Dataset.- Developed an eKYC Portal that reduced manual review time by 70%t and customer feedback processing time by 96%. Show less

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  VNG Corporation

  Feb 2024 - now

  Product Owner