Robin Hawkins

Experience

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  Kmart Australia Limited

  Feb 1986 - Apr 1999

  Technical Project Manager

  Technical Project Leader / ManagerHelpdesk ManagerLotus Notes Specialist / Technical AnalystTechnical Team AnalystLotus Notes AdministratorTeam Leader / Senior Analyst ProgramerKmart Store Area ManagerColes Point Of Sales Manager

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  Aspect Computing

  Apr 1999 - Dec 2005

  Technical Project Manager
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  KAZ

  Apr 1999 - Dec 2005

  Managed a KAZ project to shut-down the entire KAZ data centre (400+ servers) and rewire the Melbourne Central building to upgrade the power source to the 43rd floor. This project required special attention not only to the management of the Data Centre shut-down and the re-start procedures, but with internal clients, external clients with 24x7 SLA’s, building owner, other building tenants, electricians, building planners and power providers. This project required complex infrastructure knowledge and strong Stakeholder Management and negotiation skills. Show less

  • Program Manager

    Aug 2005 - Dec 2005

  • Technical Project Manager

    Apr 1999 - Dec 2005
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  Australia Post

  Nov 1999 - Feb 2002

  Technical Project Manager

  Technical Project Manager – Application PrototypingAs the Technical Project Manager, tasks included system analysis, people management, team leadership, prototype design and hands on development. Quickly absorbed extensively documented requirements (1500 page functional specifications) and rapidly managed the development of a proof of concept prototype.Technical Project Manager – PULSE ProjectTasks included team leadership, application development, design, implementation, coaching of junior staff, client liaison, support and testing overview. Lead the teams of both the VISA and PULSE projects, performing analysis of interface components of both applications to others applications currently in use within Australia Post.Technical Project Manager – VISA Tray Label Management Project As Technical Project Manager, tasks included team leadership, application design, documentation and development, application rollout, coaching of junior staff, client liaison and support, software version control, code reviews, delivery and testing overview. Responsible for software development and application quality, project methodology and management of testing reports. Show less

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  Pilkington

  Feb 2002 - Jan 2003

  Technical Project Manager

  Successfully performed both Project Manager and Technical Team Leader roles on a project having a large percentage of graduate staff and a very tight time frame, working with a team of seven developers and three testers.The Merlin application was an eCommerce project with an interface of MS VB6 using XML to communicate to SQL Server and SAP via the Internet.Robin personally designed Merlin to use a five-tier layered architecture and a combination of SVG (Scalable Vector Graphics) and HTML for advanced diagrams and reporting. Worked closely with the client at all levels to ensure good stakeholder management and maintained a high level of enthusiasm and productivity within the team. Successfully developed a quality application to the client’s satisfaction. Show less

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  Mayne Group

  Jan 2003 - Jan 2004

  Senior Project Manager

  Senior Project Manager – Sales Force Automation Project (6 months)As Senior Project Manager Robin managed a team of analysts and third party developers to successfully create a customised Sage CRM application.Closely managed the business representatives to create two applications suitable for the Mayne Sales Teams. The solution provided a corporate Customer Information System to support Customer Relationship and Profitability Management capabilities, with final implementation including 450 remote sales representatives across Australia using a number of platforms including Palm pilots.Provided client support during changing business structures while maintaining budget and timelines.Program Manager – Legal Company Name Change Project (6 months)Robin managed a team of 12 Project Managers and 26 developers overseeing the upgrade of 155 IT systems within Mayne Nickless. Within five platforms implemented across 800 sites throughout Australia.Working closely with the Mayne Legal Department to minimise the legal implications. Managed technical and people issues with very limited budget, time & resources and successfully completed the project to the client’s satisfaction. Show less

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  Australia Post

  Jan 2004 - Aug 2005

  Application Delivery Manager

  After Robin’s success at Australia Post before, Robin was invited to return by Australia Post as the Application Delivery Manager to assist Australia Post with the management of two application projects that required delivery in a timely manner. These projects were implemented above the client’s expectations. The Program team structure included 10 Project Managers and their teams reporting to Robin.

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  CRM Strategy

  Jan 2006 - Jan 2007

  Manager of Operations / Program Manager

  Robin was responsible for the successful management of all projects and operations of the company, including assisting the sales team and initial project scoping, estimating & scheduling, software prototyping, interface & database design, construction, system testing, client testing, client education / training, technical & end user support and infrastructure configuration and deployment.Robin managed the full project SDLC from initialisation, scoping, design, documentation, construction, testing, implementation and support for a number of large client projects. While developing KPIs and business plans for new initiatives in consulting and supporting the needs of the client base.The Tesselaar Trading System project was an Agile methodology project (first for the company) to delivery an eSolution buying & selling trading exchange system constructed in .NET C#. Robin working direct with the Tesselaar company owner, personally scoped the business requirements, architect the design and coached the development team throughout the software contraction, database design, code structure to interface design. Show less

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  Dynamic Business Associates

  Jan 2007 - May 2007

  Manager of Operations / Program Manager

  Robin solely managed all the company’s external and internal Microsoft Dynamics CRM projects including external training, team leadership, project management, stakeholder management and vendor management for the company.Robin turned around the company client relationship from being an issue for the company owner, to all clients being happy with the quality of service, support, project delivery, communication, methodology, project management and project reporting.

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  SMS Management & Technology

  May 2007 - Feb 2010

  Technical Project Manager

  Technical Project Manager at NABProgram Manager at ANZSenior Project Manager at AXASenior Project Manager at Sensis

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  Sensis

  May 2007 - Dec 2008

  Senior Project Manager

  Robin led the Data Migration and Data Quality Phase 1 and Phase 2 teams. This project was part of a much larger Program of work totalling $400mil and involving over 200 people. The Program migrated the Sensis data from many disparate legacy systems (4000+ tables) into the replacement system. The management of the project required working with many layers of the organisation and the vendor of the replacement system. This was a challenging project with many scope changes and undefined requirements. The project was completed to the clients’ satisfaction, on time and within budget. Show less

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  AXA

  Feb 2008 - Dec 2008

  Senior Project Manager

  Project Manager

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  ANZ

  Feb 2009 - Jul 2009

  Program Manager

  Robin managed the Triad v8 Stream ‘A’ release. This was a $12.9mil upgrade of the ANZ customer assessment software in SharePoint. Triad v8 dealt with upgrading the TRIAD software and supporting infrastructure for various business areas within the Bank.The project included upgrades to the Triad infrastructure, software configuration and customer accounts data migration, involving 6 applications, Robin led the team of 8 Project Managers and 40 staff located in Melbourne and India.

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  National Australia Bank

  Jul 2009 - Sept 2009

  Technical Project Manager

  Robin led the Academy SharePoint upgrade team. Working with the business, support team, infrastructure team and Microsoft support staff. This project enhanced the systems environment to provide the business additional functionality to the NAB Academy Online Library. Robin planed the project to work closely within NAB’s Agile methodology.

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  Technology One

  Mar 2010 - May 2010

  Technical Project Manager

  Robin managed the Data Migration for the Tafe project. Migrating data for 13 Tafe’s across Victoria into the Technology One Student Management System. This required detailed planning and working closely with the internal development team and the many stakeholders across Victoria Tafe’s to ensure project success in a very short time line.

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  AIA Australia

  May 2010 - Aug 2011

  Senior Technical Project Manager

  This role required the management of four concurrent projects within a larger Program of work. While managing four leading edge projects Robin payed particular attention to the Scope, Schedule, Budget, Risk & Issues, Vendor and Stakeholder Management. As the team resources were pooled resources this required close time management. This includes the delivery of an eSolution, an enterprise correspondence solution and various other projects to implement automatic claim lodgement and payments. Working with the business in Sydney, Melbourne based BA’s and the development and system testing teams offshore. Show less

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  UniSuper

  Aug 2011 - Oct 2011

  Project Manager

  Robin managed the Small Projects Team at UniSuper. Robin concurrently managed 25 projects. These projects were very strategic to the business and needed to be implemented quickly and at times very complex. Robin work with many areas within UniSuper and interfacing directly with the ATO to ensure legal compliance.

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  DST Global Solutions

  Oct 2011 - Mar 2012

  Program Manager / Project Management Team Lead

  Robin managed a large Program of work for a major release of HiPortfolio. This involved being together 45 projects into one delivery, meeting the needs of many international clients while bring together a growing team and mentoring the Project Managers Team. Introduced a project methodology to the company and chaired the international steering committee meetings.

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  AMP

  Apr 2012 - Aug 2012

  Senior Project Manager

  Robin managed four concurrent projects to upgrade and merge the AXA and AMP Salesforce CRM environments into one enterprise system, ensuring full functionality and data is maintained for both AXA and AMP users and financial advisers. This was a time critical project on a tight budget with limited remote resources. This involved managing teams in both Melbourne and Sydney, working closely with senior stakeholders, PMO and steering committees while focusing on the high level of technical detail within the projects. Show less

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  _

  Sept 2012 - Jul 2013

  Senior Project Manager

  Robin worked directly with the CEO & Executive Director to provide Program/Project Management (PMO) governance. This work involves reviewing the current project team, project risks & issues and advising the team on how to plan, schedule, control, deliver, tack and report on the projects to ensure the projects are delivered on time and within budget.

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  NEC

  Aug 2013 - Jun 2014

  Development Team Lead/Manager

  Robin established the CRM Development Team for NEC, this was a large project of $4.7mil and 11 developers, working with other resources and the client located in Singapore.

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  Department of Environment and Primary Industries

  Sept 2014 - Dec 2014

  Senior Project Manager

  Managed the Department of Environment and Primary Industries (DEPI) Fuel Management Information System (FMIS) Microsoft CRM 2013 development project. Working with four vendors to deliver a huge benefit to the business and the community.

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  CGU Insurance

  Dec 2014 - Jun 2015

  Senior Project Manager

  Managed the merger of two large IT systems within CGU. Managed many stakeholders and a team of 8 people.

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  Department of Justice and Regulation, Victoria, Australia

  Aug 2015 - May 2016

  Senior Project Manager

  Worked within KITS (IT) at DJR, I managed twelve projects and worked closely with many business areas across the departments within the Department of Justice and Regulation. Managing vendors including CenITex.The projects included software and infrastructure projects. Working closely with Emergency Management Victoria (EMV) with a SharePoint upgrade and redeployment to Amazon (AWS) and Corrections Victoria (CV) upgrading the infrastructure for the Victorian Prisons and updating the Prison Rostering System software and deploying the RDS Servers.All projects were completed on time and within budget. Show less

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  SyncSoft (LINK Group)

  Dec 2016 - Mar 2017

  Senior Project Manager

  I took over the management of the $4.5mil project. A team of 14 developed an in-house superannuation administration product Capital, created for ANZ in NZ.This detailed project required working very closely with the off-shore client and the development team.

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  Mercer

  Aug 2017 - Nov 2017

  Senior Project Manager

  Worked very closely with the client and internal Mercer management, governance and delivery teams of 25 people and the offshore testing team. Successfully took over the management for the delivery of three Digital and SalesForce projects to the client Guild.

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  Environment Protection Authority Victoria (EPA)

  Apr 2018 - Jun 2018

  Project Manager

  Managed the team and their deliverables. Working with two vendors to deliver critical and timely functionality to the EPA web site AirWatch, to meet the public requirements and expectations by 30th of June.Praised by the Project Sponsor for delivering a very difficult project ahead of schedule and under budget.

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  Monash Health

  Aug 2018 - Feb 2019

  Project Manager

  Managed five security upgrades within Monash Health at three sites, working with six vendors. Projects include WhiteListing, Firewall, WEB Filtering, IPS and SQL Server upgrades to the Cloud.

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  Serco

  Jul 2019 - now

  Serco Employee

  Working with a team of 18 on the NDIS CRM system.