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SHOAIB MIRZA

SHOAIB MIRZA

Sr. CSE & BDE

Followers of SHOAIB MIRZA7000 followers
location of SHOAIB MIRZAPune, Maharashtra, India

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  • Timeline

  • Skills

    Crm
    Lead generation
    Market research
    Business development
    Analytics
    Team management
    Market intelligence
    Market analysis
    Management
    Strategy
    Technical support
    Competitive intelligence
    Online research
    Analysis
    Leadership
    Vendor management
    Product marketing
    Sql
    Secondary research
    Competitive analysis
    Start ups
    Telecommunications
    Marketing
    Wireless networking
    Team leadership
    Email marketing
    Internet troubleshooting
    New business development
    Databases
    Sales process
    Demand generation
    Business strategy
    Rdbms
    Mis
    Pre sales
    Outsourcing
    Data mining
    Marketing research
    Primary research
    Bpo
    Business analysis
    Business intelligence
    Quantitative research
    Data analysis
    Segmentation
    Sales
    Team building
    Savo
    Salesforce.com
    Customer relationship management
    Matlab
    Microsoft office
    C
    C++
    Microsoft excel
    Powerpoint
    Microsoft word
    Java
    Solidworks
    Labview

  • About me

    Seeking a mutually satisfying work environment where my knowledge and skills can be shared and enriched and I could explore myself. To be educational professional in an environment that fosters learning & rewards performance. To provide excellent customer support and develop my skills for the service industry. Oral and Written Communication Skills & Presentation. Ability to work as a part of a team (independently if required).

  • Education

    • St. Vincents High School

      -
      High School General Studies First Class

    • Savitribai Phule Pune University

      -
      Bachelor's Degree Electronics Engineering First Class

    • Indira Gandhi National Open University

      2012 -
      BCA Computer and Information Sciences and Support Services

    • Savitribai Phule Pune University

      2013 - 2015
      Master of Business Administration (M.B.A.) Marketing

  • Experience

    • SKYNET COMPUTERS

      May 2011 - Mar 2013
      Sr. CSE & BDE

       Responding to inquiries from staff, administrators, service providers and outside vendors and etc. to provide technical assistance and support. Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SMTP, FTP, TFTP). Knowledge of hardware tools like servers, printers, VoIP, networking and telecommunications devices. Configuring and troubleshooting Microsoft Outlook and Outlook express.  Maintain a current and accurate knowledge of competitor products, be able to highlight their disadvantages and promote relevant benefits Effectively communicate with clients via telephone, face-to-face and written communication Be able to demonstrate a full knowledge of all products, relevant selling points and benefits. Show less

    • IResearch Services

      Oct 2013 - Oct 2014
      Market Research Analyst

      Have been working with iResearch Services, a leading research services provider. I am responsible for the following tasks -Secondary and Primary ResearchProfilingManaging quotas and logic checks, as per the clients requirment.Worked in various projects conducted on industries like IT, Cloud Computing, Telecom, Finance and more using Telephone and CATI software.Performed quantitative and qualitative studies for clients.Conducting CATI and CAWI interviews with Middle, Senior and C Level execs in different geographies.Analyze and synthesize research findings to develop valuable insights and strategic recommendations for our clients. Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel. Preparation of reports, generation of tables, and presentation to clientsLead generation for new market research projects. Show less

    • Symantec

      Nov 2014 - Feb 2018

      Manage the tracking and reporting of sales activity (Salesforce.com), performance/productivity metrics and other various sales statistics.Serve as the liaison to Marketing, especially regarding leads.Lead Management, Order Tracking and Opportunity Creation on SFDC(CRM).Salesforce.com support & reporting – support all levels of sales management and individual contributors with ad-hoc questions and reporting / dashboard requestsFormulate options and execute CRM/business solutions to meet NA Sales & Client Services needs. Ensure that sales specific requirements, business work flows, business processes required to support the direct sales organization can be implemented.Functional testing of new developments / releases with the help of the IT.Analysis of new business requirements for client specific enhancementsWorking with Social Media Marketing team for new business opportunities and branding Symantec products. Awarded for promoting and branding Symantec products globally.Updating marketing information received from Stakeholders on SAVOProvide support for forecasting performed by sales team and management. Provide insight and guidance on sales forecast by analyzing past and present data. Identify trends that could influence forecast and revenue.Collaborate with the Operations, Finance, and IT teams to complete projects that develop repeatable and scalable processes and system logic for sales reporting by Compiling, analyzing, and interpret sales bookings data across all channels.Opportunity Registration Review- Approve/reject Partner’s registered opportunity (inclusive of .Cloud)SFDC Skills: Lead, Account, SAVO-Admin,Contact, Opportunity Management experience Lead Conversion process, email-to-case, Business specific reports & dashboards Integration using salesforce.com. Show less Report delivery for cognitive decision making and channel partner programs administration.Work directly with marketing, channel sales managers, and resellers to design and execute innovative joint programs that engage partners’ customers, build awareness, generate qualified leads, and drive new business.Pulling reports from SFDC from the different accounts which are in the Sales Pipeline.Working on different account in SFDC and uploading reports on different accounts for the sales rep’s.Maintain the Rainking Account details for the Symantec Sales & Marketing Operations Team Globally and preparing reports based on the information & data received.Leads solution development efforts that best address end-user needs, while coordinating the involvement of all necessary company and partner personnel. Show less

      • Sales Operations Analyst

        May 2015 - Feb 2018

      • Account Intelligence Analyst

        Nov 2014 - Feb 2018

    • Red Hat

      Feb 2018 - Aug 2019
      Data Information Analyst

    • Veritas Technologies LLC

      Aug 2019 - Jan 2022
      Business Systems Lead

    • ServiceNow

      Jan 2022 - Nov 2023
      Sr. Sales Business Analyst

    • Teradata

      Feb 2024 - now
      Business Process Lead

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to SHOAIB MIRZA
      Above and Beyond Denise Bridges Dec 2019 Thank you for the excellent teamwork and collaboration you demonstrated to ensure the One Time Credit Project was deliveredon time. This was a cross-functional effort that required significant coordination and communication to ensure key milestoneswere met and that issues were addressed promptly so the project could progress as planned. Many Thanks!
    • Awarded to SHOAIB MIRZA
      Customer Focus Mavis Shaw Jun 2019 Resolve Issues
    • Awarded to SHOAIB MIRZA
      Team Advocate Mavis Shaw Mar 2019 Receive Feedback
    • Awarded to SHOAIB MIRZA
      Red Hat Multiplier Vivek Gaurav Feb 2019 Collaborate
    • Awarded to SHOAIB MIRZA
      Team Advocate Toshim Shaikh Feb 2019 Encourage Others
    • Awarded to SHOAIB MIRZA
      Team Advocate Rohit Ghadge Feb 2019 Focus On Team
    • Awarded to SHOAIB MIRZA
      Partner Ambassadors Elizabeth Fey Aug 2018 "I cannot thank you enough! We greatly appreciate the efforts and dedication each one of you put into the renewals-ops queue. We would not have been able to make such wonderful process without your valuable input to the process and feedback along the way. Thank you for everything : )
    • Awarded to SHOAIB MIRZA
      Being a strong pillar of support in SRC ChOps team Symantec Dec 2017 Thank you for consistently supporting high volumes without missing a beat. Keep up the good work !
    • Awarded to SHOAIB MIRZA
      EveryoneSocial WOW Award Symantec Nov 2016 Openness & CollaborationCongratulations on ranking among the top ten leaders on EveryoneSocial for the month of November. Keep up the great work, and keep having fun getting social! Sincerely, Symantec Social Team
    • Awarded to SHOAIB MIRZA
      EveryoneSocial WOW Award Symantec Oct 2016 Openness & CollaborationCongratulations on ranking among the top ten leaders on EveryoneSocial for the month of October. Keep up the great work, and keep having fun getting social! Sincerely, Symantec Social Media Team
    • Awarded to SHOAIB MIRZA
      EveryoneSocial WOW Award Symantec Sep 2016 Passion & FocusCongratulations on ranking among the top ten leaders on EveryoneSocial for the month of September. Keep up the great work, and keep having fun getting social!
    • Awarded to SHOAIB MIRZA
      EveryoneSocial WOW Award Symantec Aug 2016 Openness & CollaborationCongratulations on ranking among the top ten leaders on EveryoneSocial for the month of August. Keep up the great work, and keep having fun getting social!
    • Awarded to SHOAIB MIRZA
      EveryoneSocial WOW Award Symantec Jul 2016 Openness & CollaborationCongratulations on ranking among the top ten leaders on EveryoneSocial for the month of July. Keep up the great work, and keep having fun getting social!
    • Awarded to SHOAIB MIRZA
      EveryoneSocial WOW Award Symantec Jun 2016 Passion & FocusCongratulations on ranking among the top ten leaders on EveryoneSocial for the month of June. Keep up the great work, and keep having fun getting social!
    • Awarded to SHOAIB MIRZA
      Thank You Award Symantec May 2016 Openness & CollaborationThank you for being flexible and extending your support during the Year End Break.
    • Awarded to SHOAIB MIRZA
      Thank You Award Symantec Oct 2015 Customer-drivenThank you team for going beyond the call of duty and working extended hours during the quarter end to support the Channel Partner Program Operations
    • Awarded to SHOAIB MIRZA
      Standard Operating Procedure-(SOP) Account intelligence Symantec Feb 2015 Contribution in Developing Intel PacksDear Shoaib, On behalf of Tom and our SMO management team, we would like to thank you for your work on Account Intel Packs. These packs are a key Symantec Initiative and your contribution helped the project succeed. Thank you again.