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Olivia Cocker

Olivia Cocker

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location of Olivia CockerLondon, England, United Kingdom

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  • Timeline

  • About me

    Innovation and Proposition Development Manager - Deloitte Digital

  • Education

    • Woodford County High School

      -

    • University of Oxford

      2009 - 2012
      Bachelor of Arts (BA) Classical Archaelogy and Ancient History 2:1

    • Cambridge Judge Business School

      2023 - 2023
      Rising Women Leaders Programme

  • Experience

    • Accenture

      Feb 2014 - Feb 2018

      - Worked on a customer experience improvement project for a large Telecomms provider, redefining the customer experience across multiple products and channels. - Pilot launched a large new product offering for the Telecomms provider, including managing 3rd party testing and on boarding, call centre readiness and issues handling, and customer beta trial. - Part of an agile delivery team, solving customer problems to improve customer satisfaction and NPS scores for a large UK telecommunications business. Show less

      • Innovation Consultant

        Jan 2017 - Feb 2018

      • Technology Consultant

        Jun 2016 - Apr 2017

      • Management Consulting Analyst - Process Excellence and Change Enablement

        Feb 2014 - Jun 2016

    • Market Gravity

      Mar 2018 - Jun 2021

      • Senior Innovation Consultant

        Mar 2019 - Jun 2021

      • Innovation Consultant

        Mar 2018 - Mar 2019

    • Deloitte Digital

      Jun 2021 - now
      Customer Strategy and Innovation Manager

  • Licenses & Certifications

    • Advanced Google Analytics

      Google
      Jan 2020

    • Fundamentals of Digital Marketing

      Google
      Jan 2020