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Andrew Pogson

Andrew Pogson

General Manager

Followers of Andrew Pogson1000 followers
location of Andrew PogsonGreater Sydney Area

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  • Timeline

  • About me

    CX & Sales professional, Maximising Cloud Tech to deliver exceptional Contact Centres

  • Education

    • Homebush Boys

      -

    • Macquarie University

      1992 - 1994

  • Experience

    • Customcall

      Nov 2001 - Dec 2008
      General Manager

      Company VisionBusiness Development, Existing & NewHR, People Strategies & DevelopmentCall Centre ManagementData Analytics Strategy Development & ImplementationClient "Partnership" and DevelopmentMulti Brand implementation and adaptation (Fin services, Telco, Utilities, Entertainment....)Complete Budget Accountability (reporting to the Board)Multi Site Implementation and Management

    • EnergyAustralia

      Jun 2009 - Apr 2013
      National Sales Manager

      Set sales budgets and growth and achieve company EBITCoach, mentor and motivate sales teamMaintain and strengthen a large portfolio of supplier channelsDevelop and execute sales strategiesDevelop plan and procure new sales channelsContract negotiation and executionCustomer Retention

    • TRUenergy

      Sept 2011 - Apr 2013
      National Sales Manager

      Set sales budgets and growth and achieve company EBITCoach, mentor and motivate sales teamMaintain and strengthen a large portfolio of supplier channelsDevelop and execute sales strategiesDevelop plan and procure new sales channelsContract negotiation and executionCustomer Retention

    • Optimising Sales

      Apr 2013 - Jan 2019
      Owner

      Optimising Sales is a business that can provide the catalyst to your growth either through Direct Sales and front line services or Business Development Strategy and Execution in a consultancy service.Delivered results across many verticals, Energy, Charity and Lead Generation through multiple field channels.Delivered consultative services to help grow business revenues - relevant partnership engagements and service delivery through right party contacts.

    • Woolworths Limited

      Apr 2015 - Nov 2016
      Operations Manager - Contact Centres

      Set budgets and achieve company EBIT and COGSManage Contact Centre Provider commercially and operationally to meet set KPIs (Grade of service, cost to serve, cost of sale etc)Develop and execute Sales, Service and Marketing strategyStakeholder (internal and external) management to deliver KPIContract negotiation and executionNPS and customer insight reporting and action plans to improveSales fulfillment, “end to end” customer experience

    • Peakbound Holdings Pty

      Nov 2016 - Aug 2017
      Snr Operations Manager

    • Icare NSW

      Aug 2017 - Jul 2021

      NSW has a new Workers Insurance model, launched January 1, 2018- New Claims processing and triage- Early intervention- Workers support in Return to Work plans- Support (contact) Centre delivery- NPS- Self Serve and technology enablement - Service provider partnership for delivery Workers Insurance New Claims ModelImplementing multi site Support CentreStart up operation Partnering service provider for delivery

      • Head of Customer Care - Claims Contact Centres

        Jan 2018 - Jul 2021

      • Project Lead - Support Centre Workers Insurance

        Aug 2017 - Jan 2018

    • CloudWave

      Aug 2021 - Apr 2022
      Principal Consultant

    • VoiceFoundry APAC

      May 2022 - now
      Executive Director Digital Sales

  • Licenses & Certifications